Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Some files that need to be updated are currently in use

Posted on 2014-12-14
3
Medium Priority
?
915 Views
Last Modified: 2014-12-17
hello,

I formatted a HP pavilion to original factory. It runs VIsta. The laptop is great and fast but when I try to install adobe reader I receive the following message : Some files that need to be updated are currently in use .

How can I solve this problem please.

thank you
0
Comment
Question by:Italiabella
3 Comments
 
LVL 29

Accepted Solution

by:
sammySeltzer earned 668 total points
ID: 40498977
Hi,

Even though you reinstalled to factory settings, there is still a posibility that an older version of adobe still exists on your PC.

Try searching for an existing adobe. If found, remove it and try again.

OR

You use the tool called unlocker.

See link below:

https://forums.adobe.com/thread/417641?tstart=0
0
 
LVL 56

Assisted Solution

by:Joe Winograd, EE MVE 2015&2016
Joe Winograd, EE MVE 2015&2016 earned 668 total points
ID: 40498994
Hi Italiabella,

It's possible that the factory install includes an installation of Adobe Reader, and since it's Vista, the factory version of Adobe Reader will be very old. However, that doesn't really explain a "files are in use" error. I don't know why the presence of an old Reader version would cause that. Even so, I recommend uninstalling whatever Reader is on the system via:

Control Panel
Programs and Features
Select Adobe Reader
Click Uninstall

Then install the latest Adobe Reader XI — download available here (latest version is 11.0.10):
http://get.adobe.com/reader/

Be sure to un-tick the McAfee option before clicking Install Now (unless you want McAfee). Regards, Joe
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 664 total points
ID: 40499787
you can check with msconfig if the adobe software is started at startup:
run msconfig, select startup tab, and look for adobe products - uncheck them and reboot to test
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
The article covers five tools all IT professionals should know about, as they up productivity by a great deal!
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…

877 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question