Solved

Some files that need to be updated are currently in use

Posted on 2014-12-14
3
454 Views
Last Modified: 2014-12-17
hello,

I formatted a HP pavilion to original factory. It runs VIsta. The laptop is great and fast but when I try to install adobe reader I receive the following message : Some files that need to be updated are currently in use .

How can I solve this problem please.

thank you
0
Comment
Question by:Italiabella
3 Comments
 
LVL 28

Accepted Solution

by:
sammySeltzer earned 167 total points
ID: 40498977
Hi,

Even though you reinstalled to factory settings, there is still a posibility that an older version of adobe still exists on your PC.

Try searching for an existing adobe. If found, remove it and try again.

OR

You use the tool called unlocker.

See link below:

https://forums.adobe.com/thread/417641?tstart=0
0
 
LVL 51

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 167 total points
ID: 40498994
Hi Italiabella,

It's possible that the factory install includes an installation of Adobe Reader, and since it's Vista, the factory version of Adobe Reader will be very old. However, that doesn't really explain a "files are in use" error. I don't know why the presence of an old Reader version would cause that. Even so, I recommend uninstalling whatever Reader is on the system via:

Control Panel
Programs and Features
Select Adobe Reader
Click Uninstall

Then install the latest Adobe Reader XI — download available here (latest version is 11.0.10):
http://get.adobe.com/reader/

Be sure to un-tick the McAfee option before clicking Install Now (unless you want McAfee). Regards, Joe
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 166 total points
ID: 40499787
you can check with msconfig if the adobe software is started at startup:
run msconfig, select startup tab, and look for adobe products - uncheck them and reboot to test
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Several part series to implement Internet Explorer 11 Enterprise Mode
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now