Notebook computer (Dell) won't restart / power off

When I try to restart of power off, the machine doesn't completely shutdown.  It is making a mess of updates which don't get completed because the machine didn't do a complete power cycle.

What to do?

Ron Hicks, Arlington Virginia
Ronald HicksAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

noxchoGlobal Support CoordinatorCommented:
Try to configure in Power Options (Control Panel - Power Options - Advanced) what the Power Button should do.
More details: http://windows.microsoft.com/en-us/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer
0
JohnBusiness Consultant (Owner)Commented:
Also, updates today want a restart and not a full power off. I can always turn off a computer (my own knowledge and noxcho's advice above). But turning off can leave updates incomplete. Always restart to complete updates.

So if noxhco's advice achieves power off for you, try to figure out why updates are not completing. You may need to do two restarts (and possibly even more).
0
Ronald HicksAuthor Commented:
Hmm.  Not exactly the problem.  Here's one sequence, in Windows, select Shutdown, Windows closes programs and logs off the user and closes but the machine does not power off.  Here's a variation on the same: in Windows Update, updates download and install and say that the machine needs to be restarted.  Click on Restart and it cycles down but doesn't restart, and only power button will turn it off.  Then restarting is problematic in that the the updates didn't complete.
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

JohnBusiness Consultant (Owner)Commented:
So something appears to have gone wrong with updates.

it cycles down but doesn't restart, and only power button will turn it off  <-- This is what I was concerned about. You should not power off updates in process. It can take a while for updates to complete.

If you now do a full power off and then restart normally, does it kick off updates?
0
JohnBusiness Consultant (Owner)Commented:
Also, please follow this Microsoft Tech Support Article for resetting Windows Update Components.

http://support.microsoft.com/kb/971058
0
nobusCommented:
look also if you have a bios update available, it often helps
0
VB ITSSpecialist ConsultantCommented:
I don't think you understand the OP John, his machine isn't completing the shut down process regardless of whether Windows Updates have installed or not (correct me if I'm wrong here ronhicks22207).

I would go with nobus' suggestion to update the BIOS. Alternatively you can try resetting the BIOS by taking out the CMOS battery but you'll need to give us the model of your laptop if you want further assistance on how to do this.
0
noxchoGlobal Support CoordinatorCommented:
Isn't the restart or shut down initiated from Windows? It would be interesting to know if the laptop behaves the same when restart or shutdown command is sent from Boot CD. Like Windows 7 DVD or Linux Ubuntu LiveCD. This would show if the problem is in BIOS or in Windows.
0
Rob GMicrosoft Systems EngineerCommented:
Create a batch file using this (Worst case scenario, and a way to test hardware vs OS issue)

Batch file:
shutdown -r -f -t "00"

The above will reboot the machine.

If the machine does not reboot when you run the first command you will need to look into possible BIOS issues.. But if it does reboot, it is likely a windows issue.

It could also be controlled by group policy...
Do you have this machine on a domain?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ronald HicksAuthor Commented:
Will try these when I'm at this machine again.  Thanks all.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.