Solved

Notebook computer (Dell) won't restart / power off

Posted on 2014-12-14
10
260 Views
Last Modified: 2016-11-23
When I try to restart of power off, the machine doesn't completely shutdown.  It is making a mess of updates which don't get completed because the machine didn't do a complete power cycle.

What to do?

Ron Hicks, Arlington Virginia
0
Comment
Question by:Ronald Hicks
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +3
10 Comments
 
LVL 47

Expert Comment

by:noxcho
ID: 40499399
Try to configure in Power Options (Control Panel - Power Options - Advanced) what the Power Button should do.
More details: http://windows.microsoft.com/en-us/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40499406
Also, updates today want a restart and not a full power off. I can always turn off a computer (my own knowledge and noxcho's advice above). But turning off can leave updates incomplete. Always restart to complete updates.

So if noxhco's advice achieves power off for you, try to figure out why updates are not completing. You may need to do two restarts (and possibly even more).
0
 

Author Comment

by:Ronald Hicks
ID: 40499511
Hmm.  Not exactly the problem.  Here's one sequence, in Windows, select Shutdown, Windows closes programs and logs off the user and closes but the machine does not power off.  Here's a variation on the same: in Windows Update, updates download and install and say that the machine needs to be restarted.  Click on Restart and it cycles down but doesn't restart, and only power button will turn it off.  Then restarting is problematic in that the the updates didn't complete.
0
Major Incident Management Communications

Major incidents and IT service outages cost companies millions. Often the solution to minimizing damage is automated communication. Find out more in our Major Incident Management Communications infographic.

 
LVL 95

Expert Comment

by:John Hurst
ID: 40499512
So something appears to have gone wrong with updates.

it cycles down but doesn't restart, and only power button will turn it off  <-- This is what I was concerned about. You should not power off updates in process. It can take a while for updates to complete.

If you now do a full power off and then restart normally, does it kick off updates?
0
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 100 total points
ID: 40499524
Also, please follow this Microsoft Tech Support Article for resetting Windows Update Components.

http://support.microsoft.com/kb/971058
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 100 total points
ID: 40499790
look also if you have a bios update available, it often helps
0
 
LVL 24

Assisted Solution

by:VB ITS
VB ITS earned 100 total points
ID: 40500251
I don't think you understand the OP John, his machine isn't completing the shut down process regardless of whether Windows Updates have installed or not (correct me if I'm wrong here ronhicks22207).

I would go with nobus' suggestion to update the BIOS. Alternatively you can try resetting the BIOS by taking out the CMOS battery but you'll need to give us the model of your laptop if you want further assistance on how to do this.
0
 
LVL 47

Assisted Solution

by:noxcho
noxcho earned 100 total points
ID: 40500296
Isn't the restart or shut down initiated from Windows? It would be interesting to know if the laptop behaves the same when restart or shutdown command is sent from Boot CD. Like Windows 7 DVD or Linux Ubuntu LiveCD. This would show if the problem is in BIOS or in Windows.
0
 
LVL 6

Accepted Solution

by:
Rob G earned 100 total points
ID: 40500961
Create a batch file using this (Worst case scenario, and a way to test hardware vs OS issue)

Batch file:
shutdown -r -f -t "00"

The above will reboot the machine.

If the machine does not reboot when you run the first command you will need to look into possible BIOS issues.. But if it does reboot, it is likely a windows issue.

It could also be controlled by group policy...
Do you have this machine on a domain?
0
 

Author Closing Comment

by:Ronald Hicks
ID: 40510715
Will try these when I'm at this machine again.  Thanks all.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question