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Ronald HicksFlag for United States of America

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Notebook computer (Dell) won't restart / power off

When I try to restart of power off, the machine doesn't completely shutdown.  It is making a mess of updates which don't get completed because the machine didn't do a complete power cycle.

What to do?

Ron Hicks, Arlington Virginia
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noxcho
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Try to configure in Power Options (Control Panel - Power Options - Advanced) what the Power Button should do.
More details: http://windows.microsoft.com/en-us/windows7/change-what-happens-when-you-press-the-power-button-on-your-computer
Also, updates today want a restart and not a full power off. I can always turn off a computer (my own knowledge and noxcho's advice above). But turning off can leave updates incomplete. Always restart to complete updates.

So if noxhco's advice achieves power off for you, try to figure out why updates are not completing. You may need to do two restarts (and possibly even more).
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Hmm.  Not exactly the problem.  Here's one sequence, in Windows, select Shutdown, Windows closes programs and logs off the user and closes but the machine does not power off.  Here's a variation on the same: in Windows Update, updates download and install and say that the machine needs to be restarted.  Click on Restart and it cycles down but doesn't restart, and only power button will turn it off.  Then restarting is problematic in that the the updates didn't complete.
So something appears to have gone wrong with updates.

it cycles down but doesn't restart, and only power button will turn it off  <-- This is what I was concerned about. You should not power off updates in process. It can take a while for updates to complete.

If you now do a full power off and then restart normally, does it kick off updates?
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Will try these when I'm at this machine again.  Thanks all.