Solved

Trouble with Outlook

Posted on 2014-12-14
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Last Modified: 2015-01-03
Since I set auto-archive settings for Outlook I've been getting an error message when I try to open it in the morning.  pst file in use.  Outlook will finally open after I shut down the computer.  It is an HP desktop and their solution is to turn off computer, unplug from the wall and hold down power button until a green light goes off, thus eliminating static build up. I turned the auto-archive off and eliminated the problem but I really need to auto-archive.  Any ideas.
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Question by:TNLiz
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Expert Comment

by:John Hurst
ID: 40499498
You should be archiving to an Archive.PST file, not your Outlook.PST file. Open Outlook, Accounts, Data Files and make sure you have an Archive.PST file. Make sure the location is alongside your Outlook.PST file.

Now go into Auto Archive Options and make sure Auto Archive is pointing to the correct Archive File.

I have Outlook running 7x24 on a desktop that runs 7x24 and it archives when it needs to. It never fails to open.
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TNLiz earned 0 total points
ID: 40522958
Turns out it didn't really have anything to do with auto archiving - but both the Outlook and archive pst files were huge.  Broke them all down into smaller pieces and seems to work fine now - although interestingly after moving all the emails out to other pst files and moving all the contacts and calendars the file sizes didn't decrease much
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Expert Comment

by:John Hurst
ID: 40522982
nobody else offered a solution that worked  <-- That is because you led us down the garden path with your question.
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Author Comment

by:TNLiz
ID: 40523097
No garden path.  I gave the only information that was observable and correlated with a recent setting.  I got no responses except the one about making sure archives were going to archive.pst instead of outlook.pst which is how it was set in the first place.  There wasn't a single comment about checking the size of the pst file and that being a possible problem in being able to shut down the program.  So I'd appreciate it if you didn't make it sound like I deliberately mislead the "experts" here - nobody - not a sole - suggested a pst file size problem.  Found the answer trolling Google and Microsoft so I would have expected to have had someone here suggest that.
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Author Closing Comment

by:TNLiz
ID: 40528913
I accepted my own comment because nobody else offered a solution that worked.
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