IE 11 will not start due to access denied

I am having a trouble with a new install of IE 11.  Getting the following errors in the event viewer.   In general, I keep finding that I have access issues with my own folders!  This is not the first error I have.  I don't understand why my account "myUser" which is an administrator account cannot access my own folders?!

taskhost (3068) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\myUser\AppData\Local\Microsoft\Windows\WebCache\V01.log.

taskhost (3068) WebCacheLocal: An attempt to open the file "C:\myUser\Gary\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

C:\Users\myUser\AppData\Local\Microsoft\Windows\WebCache

Windows OS 7  64 bit
LVL 39
gdemariaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Even though it is a "new" install of IE11, try resetting IE 11.   IE, Tools, Internet Options, Advanced and click on Reset. Click the button half way down the screen to delete Personal Settings.

Now restart the computer and test.
0
gdemariaAuthor Commented:
Hi John, thanks for the quick response.  IE 11 will not stay open for me.  Starts opening and crashes.   I have installed and reinstalled 3 times, this last time, I installed under "administrator" account and trying to run now under my account.
0
gdemariaAuthor Commented:
Update - I switched user accounts to Administrator and am able to run IE 11 there.   I reset the options as you've described.  Switching back to my user account, the same error persists.

You may suggest that I just run under "adminstrator" but I cannot.   My account is set up as administrator as well.   Also, my previous attempts to install were under my account (not administrator) and the same issue happened.   I just cannot run under my Account.

Also, my outlook is now not operating correctly.   I believe outlook uses IE.   The error there is "contacting server for information" and stays there for a few minutes before opening any email, even emails without images.

Should I change the privs on my folders?  Is there a way to reset all the privs?   As I said, it is a problem with other things that I do as well...
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

JohnBusiness Consultant (Owner)Commented:
Try installing IE in your own user account. That may be the issue. You will need to OK it with admin credentials but install it in your own user account.

When done, go to Control Panel, Internet Options and do the full reset as described above.
0
gdemariaAuthor Commented:
Ok, I will try it, but note that this is my third install and the first two were done under my account and it didn't work.  I hope adding the reset will make a difference.  Trying it now..
Thanks again
0
JohnBusiness Consultant (Owner)Commented:
If you still have issues, make a new, test Windows User Profile (Account). Log in to the test account and see if IE runs in the test account. Your main user profile could be damaged.
0
gdemariaAuthor Commented:
I do have two other accounts, when I try to login to them it says unable to process user profile... perhaps they are getting corrupted, any fix to that?  I will work on creating another account.
0
JohnBusiness Consultant (Owner)Commented:
You appear to have a fundamental operating system problem and IE is just a symptom,

Try running System File Checker. Open an admin command prompt and run SFC /SCANNOW twice. Allow to complete and restart. Test.

With the damage you describe you could be looking at a Windows 7 Repair Install (you need the Windows 7 DVD) or possibly backing up and reinstalling Windows.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
gdemariaAuthor Commented:
I just created a new account and cannot login into it.   The error message is...

user profile service failed the login.  User profile cannot be loaded.

This one was for a brand new account I just created.   That means I cannot login to 3 accounts.   But I still have administrator which works and "my account" which I can access but has priv issues
0
JohnBusiness Consultant (Owner)Commented:
As per my prior post you have some significant operating system damage. Try SFC as noted and be ready to reinstall Windows
0
gdemariaAuthor Commented:
SFC completed first run, found corrupt files and successfully repaired them.  

Restarting and then will run again per your instructions.

Thanks, hope this helps... I have way too many software programs to install to reset my system!
0
JohnBusiness Consultant (Owner)Commented:
Please let us know tomorrow. It is getting late.
0
awawadaCommented:
Run Internet Explorer in No Addons mode.
http://www.thewindowsclub.com/run-internet-explorer-8-in-no-add-ons-mode (same for all IE versions)

Can you reset IE now?
0
gdemariaAuthor Commented:
Ok, i did a few things.   I downloaded and ran permission time machine which claims to fix permission issues.
http://amydprojects.blogspot.com/2013/10/permissions-time-machine-v14.html
It's a little unfriendly, but I just pointed it to my C drive and told it to give my account and the admin group full access.

I ran SFC twicea s suggested by John HUrst above and started IE with no addons as suggested by awawada.  Although I am not sure this helped because the other two items had already run.  Right after it opened without add-ons, it also opened with add-ons.

Thanks very much for the help
0
gdemariaAuthor Commented:
I am including my comment as one of the answers so that future readers can see the solution.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.