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IE 11 will not start due to access denied

gdemaria
gdemaria asked
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Last Modified: 2014-12-20
I am having a trouble with a new install of IE 11.  Getting the following errors in the event viewer.   In general, I keep finding that I have access issues with my own folders!  This is not the first error I have.  I don't understand why my account "myUser" which is an administrator account cannot access my own folders?!

taskhost (3068) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\myUser\AppData\Local\Microsoft\Windows\WebCache\V01.log.

taskhost (3068) WebCacheLocal: An attempt to open the file "C:\myUser\Gary\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

C:\Users\myUser\AppData\Local\Microsoft\Windows\WebCache

Windows OS 7  64 bit
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Even though it is a "new" install of IE11, try resetting IE 11.   IE, Tools, Internet Options, Advanced and click on Reset. Click the button half way down the screen to delete Personal Settings.

Now restart the computer and test.
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Commented:
Hi John, thanks for the quick response.  IE 11 will not stay open for me.  Starts opening and crashes.   I have installed and reinstalled 3 times, this last time, I installed under "administrator" account and trying to run now under my account.
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Commented:
Update - I switched user accounts to Administrator and am able to run IE 11 there.   I reset the options as you've described.  Switching back to my user account, the same error persists.

You may suggest that I just run under "adminstrator" but I cannot.   My account is set up as administrator as well.   Also, my previous attempts to install were under my account (not administrator) and the same issue happened.   I just cannot run under my Account.

Also, my outlook is now not operating correctly.   I believe outlook uses IE.   The error there is "contacting server for information" and stays there for a few minutes before opening any email, even emails without images.

Should I change the privs on my folders?  Is there a way to reset all the privs?   As I said, it is a problem with other things that I do as well...
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try installing IE in your own user account. That may be the issue. You will need to OK it with admin credentials but install it in your own user account.

When done, go to Control Panel, Internet Options and do the full reset as described above.
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Commented:
Ok, I will try it, but note that this is my third install and the first two were done under my account and it didn't work.  I hope adding the reset will make a difference.  Trying it now..
Thanks again
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you still have issues, make a new, test Windows User Profile (Account). Log in to the test account and see if IE runs in the test account. Your main user profile could be damaged.
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Commented:
I do have two other accounts, when I try to login to them it says unable to process user profile... perhaps they are getting corrupted, any fix to that?  I will work on creating another account.
Business Consultant (Owner)
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Commented:
This one is on us!
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Commented:
I just created a new account and cannot login into it.   The error message is...

user profile service failed the login.  User profile cannot be loaded.

This one was for a brand new account I just created.   That means I cannot login to 3 accounts.   But I still have administrator which works and "my account" which I can access but has priv issues
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
As per my prior post you have some significant operating system damage. Try SFC as noted and be ready to reinstall Windows
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Commented:
SFC completed first run, found corrupt files and successfully repaired them.  

Restarting and then will run again per your instructions.

Thanks, hope this helps... I have way too many software programs to install to reset my system!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Please let us know tomorrow. It is getting late.
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This one is on us!
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This one is on us!
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Commented:
I am including my comment as one of the answers so that future readers can see the solution.
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