Solved

Stuck with blue screen and cursor logging into Windows Server 2008 R2

Posted on 2014-12-15
6
1,348 Views
Last Modified: 2015-04-14
Hi Experts,

I attempted to log in to the Domain Controller running Windows Server 2008R2. After going cycling
Preparing your desktop etc. the screen goes blue and only the cursor is visible. No desktop items or start menu etc.
I can't get Task Manager up or get the anything going. I tried using a different monitor and remoting in to no avail.

Thanks in advance for your help.
0
Comment
Question by:abdurraz
  • 2
  • 2
  • 2
6 Comments
 
LVL 6

Expert Comment

by:Rob G
ID: 40500426
So not BSOD, but just a blue desktop?
Can you boot into safe mode?

when you hit cntrl+alt+del do you get the ability to launch the task manager that way?
Can you ping it from another machine?
can you UNC path to it, once it is booted?

If you can UNC to it, i would UNC to the root of the system partition, and run a full av scan on it from a desktop to see if you have a virus.
0
 

Author Comment

by:abdurraz
ID: 40500454
No, not BSOD, just a blue desktop with the cursor. Control Alt Delete no. Ping yes. I can reboot in Safe Mode. All the services are running pretty much.
0
 
LVL 6

Expert Comment

by:Rob G
ID: 40500482
It sounds like you have something running that is causing the system to hang and not launch explorer. Since you can Ping it, can you use PStools to access it?

If you can you should be able to remotely control and fix the issue through command prompt.

You can get PStools here, you are looking for Psexec which will need to be extracted from the package and put into your desktops c:\windows\system32 folder
then you will need to launch a cmd prompt as admin, and use the path..
psexec.exe \\servername cmd
which will launch a command prompt as you on that server..
This will help you to see task manager..
tasklist /svc
and
use taskkill /Pid "000" /F which is like ending the process..

Can get pstools here..

http://technet.microsoft.com/en-us/sysinternals/bb896649.aspx
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 91

Assisted Solution

by:nobus
nobus earned 500 total points
ID: 40502084
if safe mode runs fine, it can be a driver problem
can you do a system restore from safe mode to a date it was ok ? ?   here all your options : http://www.howtogeek.com/164876/how-to-use-safe-mode-to-fix-your-windows-pc-and-when-you-should/
0
 

Author Comment

by:abdurraz
ID: 40502335
I restarted with 640x480 resolution and we're back to the desktop!
0
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
ID: 40502361
then it looks like you better update the video driver !
0

Featured Post

Are end users causing IT problems again?

You’ve taken the time to design and update all your end user’s email signatures, only to find out they’re messing up the HTML, changing the font and ruining the imagery. What can you do to prevent this? Find out how you can save your signatures from end users today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Remote Apps is a feature in server 2008 which allows users to run applications off Remote Desktop Servers without having to log into them to run the applications.  The user can either have a desktop shortcut installed or go through the web portal to…
Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now