Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Cell phones (only) connect to wifi but no internet

Posted on 2014-12-15
8
365 Views
Last Modified: 2014-12-17
I have a client that I just connected their wireless Netgear router to their network as an access point. It works fine with laptop's & PC's with wireless. But not so well with cell phones, both Android & iPhone. All of the laptop's & PC's can get on the internet fine thru the wireless AP, but none of the cell phones can get to the internet.

The cell phones connect fine to the wireless & show a great signal, but that's it. Neither Chrome or Safari can get to the internet. Many of the apps that use the internet also can't get on.

It has to be something not right about the AP & cell phones. If you go to the AP & check the connections to it, you can see the cell phones.

Since the computers can access the internet thru the AP & the cell phones can at least connect to the wireless network, it has to be something about how the cell phones access the internet.

I have turned off & on the wireless on the phones, as well as turn the phones off & removing the battery & restarting them with no joy. I have tried another new router & the same thing happens. Computers fine, cell phones not.

Any suggestions or explanations as to how the cell phones connect to the internet thru AP's any differently than computers??
0
Comment
Question by:Blinkr
  • 4
  • 4
8 Comments
 
LVL 6

Expert Comment

by:Rob G
ID: 40501348
Is it a dual band netgear?

Most of them come with a 5GHZ and 2.4GHZ setting, some support both, but most of the time you need to turn off 5GHZ for cell phones to be able to connect and work on the internet.

Turn off 5GHZ and give that a try..
0
 
LVL 1

Author Comment

by:Blinkr
ID: 40501366
No it is a 2.4GHz only. Thanks!

Does anyone know if there is a specific "band" that cell phones use...for example, B or G or N? Would this have anything to do with access the internet over the cell phones?
0
 
LVL 6

Expert Comment

by:Rob G
ID: 40501404
Most should be using G. I do believe that some of the newer Iphones, and Phablets use N, but they should also be able to work on B or G.
Do you know what model of Netgear it is?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 6

Expert Comment

by:Rob G
ID: 40501412
What kind of authentication are you using on the Access points?
are you using straight up WPA/WPA2 or are you using windows integrated authentication with a certificate?
0
 
LVL 1

Author Comment

by:Blinkr
ID: 40501649
I believe it is a WNR3700. The default SSID is "NETGEAR65".

I have it setup with WPA2/Personal - AES. It is in a very small business with only 2 or 3 wireless connections that are mainly cell phones.
0
 
LVL 6

Accepted Solution

by:
Rob G earned 500 total points
ID: 40502535
There's your issues..
WPA2/Personal - with AES does not work on all android devices.
Android on samsung hardware, and HTC, do not support the WPA2 with AES but do support the TKIP method for security. The Iphone on the other hand does not support WPA2/Personal - AES on Iphone version 5s or older. Iphone 6 i believe does support this.. But that has not been tested by me yet..

If you drop it to WPA you shouldn't have these issues...
0
 
LVL 1

Author Comment

by:Blinkr
ID: 40502765
That's great!! Thanks for that!! I will go to my clients & change the security & report back. I sure hope this works because I'm about to go nuts.

So you are saying the Android & iPhone 5S & older don't support the AES encryption but do support the TKIP, correct?
0
 
LVL 1

Author Closing Comment

by:Blinkr
ID: 40505819
Thanks Rob G!! That did the trick. I changed the encryption, rebooted the router, & now everything is working as far as Android is concerned. I didn't have an iPhone to check that, but client said they would check it & get back to me.
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Can't connect to wireless network using Radius 2 32
Wired Network vs Wireless 12 66
DMVPN Spoke Connectivity Issue 1 34
NAT/PAT unable to config correctly 7 15
This article is a step by step guide on how to create a basic PTP link using Ubiquiti airOS devices. This guide can be used on the following Ubiquiti AirMAX devices. Nanostation, Bullets, AirBridge, Nanobeam, NanoBridge to name a few. Please review …
For Sennheiser, comfort, quality and security are high priority areas. This paper addresses the security of Bluetooth technology and the supplementary security that Sennheiser’s Contact Center and Office (CC&O) headsets provide.  
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question