troubleshooting Question

Cell phones (only) connect to wifi but no internet

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BlinkrFlag for United States of America asked on
Wireless NetworkingWireless HardwareRouters
8 Comments1 Solution472 ViewsLast Modified:
I have a client that I just connected their wireless Netgear router to their network as an access point. It works fine with laptop's & PC's with wireless. But not so well with cell phones, both Android & iPhone. All of the laptop's & PC's can get on the internet fine thru the wireless AP, but none of the cell phones can get to the internet.

The cell phones connect fine to the wireless & show a great signal, but that's it. Neither Chrome or Safari can get to the internet. Many of the apps that use the internet also can't get on.

It has to be something not right about the AP & cell phones. If you go to the AP & check the connections to it, you can see the cell phones.

Since the computers can access the internet thru the AP & the cell phones can at least connect to the wireless network, it has to be something about how the cell phones access the internet.

I have turned off & on the wireless on the phones, as well as turn the phones off & removing the battery & restarting them with no joy. I have tried another new router & the same thing happens. Computers fine, cell phones not.

Any suggestions or explanations as to how the cell phones connect to the internet thru AP's any differently than computers??
ASKER CERTIFIED SOLUTION
Rob G
Microsoft Systems Engineer

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