Caller ID Prefix will randomly not show up on inbound calls in Asterisk.
We are running a phone system on Asterisk 1.4 (we can't update because the system is heavily modified from the previous tech company) and we are running into a problem where the caller ID prefixes on inbound calls will randomly not show up.
I've removed the inbound routes, recreated them, set the prefix on the inbound DID number and the ring group that rings the phones with the same results. I've attached the log files when I'm calling in. In the two examples, it worked on the first call and then 30 seconds later when I called again, it did not work.
The interesting thins is that when the prefix is working, the inbound call seems to have my outside caller ID name and number vs. just the number:
Working:
-- Executing [s@macro-user-callerid:19]
Not Working same line:
-- Executing [s@macro-user-callerid:19]
I also noticed this difference which I'm not sure if it has any impact or not, but wanted to bring it up:
Working:
-- Executing [XXXXXX3749@from-pstn:3] ExecIf("Zap/23-1", "0 |Set|CALLERID(name)=YYYYYY
Not working:
-- Executing [XXXXXX3749@from-pstn:3] ExecIf("Zap/23-1", "1 |Set|CALLERID(name)=YYYYYY
The 0 after Zap/23-1 changed to a 1.
Any help is appreciated. Thank you
NotworkingFiltered.txt
WorkingFiltered.txt
I've removed the inbound routes, recreated them, set the prefix on the inbound DID number and the ring group that rings the phones with the same results. I've attached the log files when I'm calling in. In the two examples, it worked on the first call and then 30 seconds later when I called again, it did not work.
The interesting thins is that when the prefix is working, the inbound call seems to have my outside caller ID name and number vs. just the number:
Working:
-- Executing [s@macro-user-callerid:19]
Not Working same line:
-- Executing [s@macro-user-callerid:19]
I also noticed this difference which I'm not sure if it has any impact or not, but wanted to bring it up:
Working:
-- Executing [XXXXXX3749@from-pstn:3] ExecIf("Zap/23-1", "0 |Set|CALLERID(name)=YYYYYY
Not working:
-- Executing [XXXXXX3749@from-pstn:3] ExecIf("Zap/23-1", "1 |Set|CALLERID(name)=YYYYYY
The 0 after Zap/23-1 changed to a 1.
Any help is appreciated. Thank you
NotworkingFiltered.txt
WorkingFiltered.txt
ASKER
I'm not sure where to find that statement. Would it be in one of the .conf files or do you need more from the logs that I've attached?
Thank you
Thank you
It would be in your conf file..
If it's open source asterisk.. then it would be in extensions.conf (unless another custom conf file is linked in this file)
The context is [from-pstn], priority 3..
If it's open source asterisk.. then it would be in extensions.conf (unless another custom conf file is linked in this file)
The context is [from-pstn], priority 3..
ASKER
I've attached the extensions.conf that is being used
extensions.txt
extensions.txt
..ahh.. FreePBX..
Please post 'extensions_custom.conf'
That is where custom modifications would be.
Please post 'extensions_custom.conf'
That is where custom modifications would be.
ASKER
Here you go
extensions-custom.txt
extensions-custom.txt
ASKER
Anything you can think of as to why the caller id PREFIX doesn't get appended most of the time?
ASKER CERTIFIED SOLUTION
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ASKER
Found solution
Seems like it's setting the callerid name on an inbound channel, ..which is strange, but may result in not getting the CID number..possibley depending on what is getting executed based on this evaluation.