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RoboForm Password - How to Copy Data From Android Cell Phone to Everywhere Server

Posted on 2014-12-16
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Last Modified: 2014-12-16
RoboForm v4.1.7
Sib-Lib v9.9.10.8
Android v4.3
Samsung Galaxy S4

I am locked out from my desktop RoboForm and from the data on the Everywhere server because I synched the two already. I messed up the password. When I log on to the Everywhere server, they don't let you see the login information unless you unlock them with the password from the device you last synched with, which was my desktop.

My cell phone, however, I did not yet sync the new password, so I am still able to access those logins from the cell phone RoboForm app.

When I use the cell phone RoboForm app, I only see a "Sync" button. It does not have a "view only", like the Firefox browser plugin does, which gives you the option to select either upload or download. And there is no RoboForm plugin for the Android version of Firefox, so I can't sync from the Firefox browser app on the cell phone.

I am afraid the synch from the cell phone will download the new (and bad) password from what's on the server onto the phone rather than the phone uploading (the good password) to the server.

QUESTION
How can I upload my cell phone logins (and bookmarks) to the Everywhere server without overwriting the cell phone data and good password?

Does anyone know if any of the following might be a possible solution...

Possible Solution 1:  Where does the RoboForm data reside on the Samsung cell phone? How can I back it up, and can it be uploaded to the Everywhere server by brute force somehow? - I am told by RoboForm tech support that this cannot be done.

Possible Solution 2:  Migrate the data from the phone over to desktop and sync from the desktop.

Possible Solution 3:  Touch all Login files to make the Everywhere server see the phone data as "New" so that the sync does a "Push" from the phone to the server.
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Question by:WizeOwl
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Accepted Solution

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WizeOwl earned 0 total points
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Here is what I found out from RoboForm Support.

1) From the Android cell phone, you cannot "Push" the data to the Everywhere server.

2) From the Android cell phone, you cannot export the encrypted data files, they are embedded into the app executable.

3) You can and should create backups of your encrypted data file that resides on your desktop (or other device such as laptop with Windows OS) hard drive. Simply copy the file "My Documents\My RoboForm Data\Default Profile" and save it.

4) Tech Support was able to restore a backup copy of an older version of my data on the Everywhere server. I was able to login to those passcards. Therefore, I was able to re-sync my data without major loss.
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