Solved

BSOD Windows 8.1 Dell Precision M6800 "0x0000003b"

Posted on 2014-12-16
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Last Modified: 2016-11-23
Hi all,

I have a Dell Precision M6800 with Samsung 500GB SSD HDD runing win8.1. I'm getting random BSODs which I have attached the minidump report. however when I boot to safe mode I don't experience the random lockup and auto restart. I have not installed any additional application and hardware. the system file check came clean and I have ran CCleaner as well, I do not suspect virus aether. could some one help thank you.
mini.txt
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Question by:911-SOS
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4 Comments
 
LVL 94

Accepted Solution

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John Hurst earned 500 total points
ID: 40503249
One common cause for this error is the Dell Video driver. Download the most recent Video driver and install the new one or reinstall the driver if you already have the new one.
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Author Comment

by:911-SOS
ID: 40503266
thank you for your respond, I will do that and report back to see if that solved the problem.
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Author Comment

by:911-SOS
ID: 40503564
the driver were already updated however as you suggested I uninstall the video drivers (two was detected) and after restarting the PC windows 8 automatically found the right drives for the graphic interface and I did not update those, just let some application to run on the computer for few hours now and everything seams to be working fine and hasn't crashed! thank you.
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LVL 94

Expert Comment

by:John Hurst
ID: 40503569
@911-SOS  - Thanks for the update and I was happy to help.  Dell video drivers have be problematic in past.
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