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MagsFlag for United States of America

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Error when attempting to connect to wireless network

Due to the ransom virus I re-installed Vista on a client's computer.

I had no issue connecting to the internet via my wireless network but they got the error message - error dns_prob_finished_no_internet.  They connected their to their modem/router via Ethernet so they could access the internet and I could troubleshoot remotely.  We are connected to the modem/router wirelessly but only get a "Local Only" connection.  They say they are able to connect their phones to the wireless network.  This is also a new modem/router - CenturyLink Zyxel C1000z.  This is what I have done to try and remedy the situation -

I had them do a power cycle on the modem/router
Removed their old wireless network and re-added
Tried these commands - netsh int ip set dns then netsh winsock reset
Diagnosed the wireless through Wireless Network Connection Status - Automatically get new IP address and reset the network adapter - message - neither fixed the problem.  Tried a power cycle again
Both IPv4 and IPv are set on automatic
Tried suggestion to put 8.8.8.8 in the box that says perferred DNS server, didn't work

I really appreciate your input and assistance.
Mags
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John
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So then it is all working?
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ASKER

Yes...she is connected wirelessly to her modem/router and the internet.

Thanks for checking John.
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ASKER

Thanks for your suggestions...it appears it was on the CenturyLink side of things.
Mags