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Error when attempting to connect to wireless network

Posted on 2014-12-16
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415 Views
Last Modified: 2014-12-22
Due to the ransom virus I re-installed Vista on a client's computer.

I had no issue connecting to the internet via my wireless network but they got the error message - error dns_prob_finished_no_internet.  They connected their to their modem/router via Ethernet so they could access the internet and I could troubleshoot remotely.  We are connected to the modem/router wirelessly but only get a "Local Only" connection.  They say they are able to connect their phones to the wireless network.  This is also a new modem/router - CenturyLink Zyxel C1000z.  This is what I have done to try and remedy the situation -

I had them do a power cycle on the modem/router
Removed their old wireless network and re-added
Tried these commands - netsh int ip set dns then netsh winsock reset
Diagnosed the wireless through Wireless Network Connection Status - Automatically get new IP address and reset the network adapter - message - neither fixed the problem.  Tried a power cycle again
Both IPv4 and IPv are set on automatic
Tried suggestion to put 8.8.8.8 in the box that says perferred DNS server, didn't work

I really appreciate your input and assistance.
Mags
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Question by:MagsMcKinley14
7 Comments
 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 166 total points
ID: 40503817
If all you did was reinstall Vista, was the same wireless card working on the same router before?

Try removing (uninstalling) the wireless driver and then installing the wireless driver again. Is there a wireless NIC driver update available that did not get installed when reinstalling Vista?
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LVL 18

Assisted Solution

by:Akinsd
Akinsd earned 166 total points
ID: 40504175
Check the DNS setting on the computer and confirm it is set to Auto configuration.
Confirm also, that DHCP dishes out proper DNS address.
Lastly, flush the DNS cache with the following command in admin mode on the laptop
ipconfig /flushdns
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LVL 12

Assisted Solution

by:profgeek
profgeek earned 168 total points
ID: 40504546
Do an ipconfig /all and check the following:

1.  Is it getting an IP address?
2.  If it is, what is the address?
3.  What is the address of the DHCP server where it got the address?

What is the IP address of your network?  Is the IP address of this system a network IP?  (It's possible Vista is using the default fall-back address, which happens if it can't find a DHCP server).  Let us know what you find.
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Accepted Solution

by:
MagsMcKinley14 earned 0 total points
ID: 40504892
John I re-installed Vista using the recovery disk...The computer was receiving an IP address...I had already tried ipconfig /flushdns and ipconfig /all, neither worked (I apologize I did not list that step).  Since I was troubleshooting remotely I connected my client to CenturyLink and after about an hour they had her enter specific IP address and DNS settings and they were able to resolve the wireless connection.

Thanks for your assistance.
Mags
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LVL 93

Expert Comment

by:John Hurst
ID: 40504896
So then it is all working?
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Author Comment

by:MagsMcKinley14
ID: 40504899
Yes...she is connected wirelessly to her modem/router and the internet.

Thanks for checking John.
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Author Closing Comment

by:MagsMcKinley14
ID: 40512678
Thanks for your suggestions...it appears it was on the CenturyLink side of things.
Mags
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