troubleshooting Question

Recover Windows 7 after likely KB3004394 disaster

Avatar of Daniele Brunengo
Daniele BrunengoFlag for Italy asked on
Windows 7Windows OSMicrosoft Legacy OS
17 Comments1 Solution429 ViewsLast Modified:
Hello, so I have this customer whose W7 32bit PC keeps rebooting during startup, never reaches the desktop.

It's been happening since last week, so I think it may be KB3004394-related.

If I disable the option to reboot on system error, I get a bluescreen with much less text than usual, referring to a C0000005 error in memory allocation.

Here are all the things I've tried:

-test RAM (OK)
-test drive (OK)
-load last known good config (reboots anyway)
-start in Safe Mode (reboots anyway)
-external system restore (doesn't find restore points)
-boot disc with antivirus check (nothing relevant found)

So I'm wondering, do I just give up, backup data and reinstall Windows or is there something else you think I could try?

Thanks.
ASKER CERTIFIED SOLUTION
noxcho
IT Product Manager

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