Recover Windows 7 after likely KB3004394 disaster
Posted on 2014-12-17
Hello, so I have this customer whose W7 32bit PC keeps rebooting during startup, never reaches the desktop.
It's been happening since last week, so I think it may be KB3004394-related.
If I disable the option to reboot on system error, I get a bluescreen with much less text than usual, referring to a C0000005 error in memory allocation.
Here are all the things I've tried:
-test RAM (OK)
-test drive (OK)
-load last known good config (reboots anyway)
-start in Safe Mode (reboots anyway)
-external system restore (doesn't find restore points)
-boot disc with antivirus check (nothing relevant found)
So I'm wondering, do I just give up, backup data and reinstall Windows or is there something else you think I could try?