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Scanning application error

Posted on 2014-12-17
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Last Modified: 2014-12-22
From my place of part-time employment, a Scanner Application error issue under Windows 7.1 Enterprise is occurring. Attempting to scan documents via a Fujitsu FI-6770 flatbed scanner (high speed, and capable of large documents). Scanning 24-bit color into TIFF format files, managed by QuickScan Pro, part of a series of programs used here at SCSU in New Haven, CT. QSP manages the document scans and images, then hands them off to an indexing application which in turn will post to a records database which contains records plus associated images.

The problem is the specific scanner/driver in combination with the application. Large, 4-page documents throw an error and do not complete properly. The application presents "Operation failed. Not enough memory". If the application is shut down and restarted, it will start to work. Monitoring through Windows Task Manager shows an ever-increasing use of memory which does not diminish normally. Some scans can be accomplished then the memory error presents itself.

The QuickScan Pro software is old - 2009- and not officially supported anymore. The Version is 4.7.0 Build 8554.
The Fujitsu driver if v 2.1.11210.50001A   4-11-2014

There is significant need for this application to work properly, due to the large number of documents needed to be scanned.

The platform is Windows 7.1 Enterprise x64 but also the 32-bit version has been tested - same problem.

Note: other Fujitsu models (with different ISIS driver) work properly with QuickScanPro.
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Question by:mweaverct
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Joe Winograd, EE MVE 2015&2016 earned 1500 total points
ID: 40505281
A few ideas:

(1) You're using the ISIS driver V2.1.11210.5001a, which is the latest (11-Apr-2014). Normally, I prefer ISIS drivers over TWAIN drivers, but it doesn't hurt to give the TWAIN driver a try. Latest version is V9.21.1509 (also from 11-Apr-2014), available here:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/twain/v9211509-sipc-sca.html

(2) Since you're using the latest driver, but old application software, my gut says that the old software is the problem. If you like Fujitsu software, then complete the Download Request Form for ScandAll PRO V1 and/or V2:
https://www.pfu.fujitsu.com/registration/scandallpro/en/form.html

Both V1 and V2 support the fi-6770.

(3) Try third-party software to do the scanning. There are many software packages out there that support ISIS and/or TWAIN compliant scanners (like the fi-6770) and scanning into color TIFF files. The third-party software can then hand off the TIFFs to your indexing application, just as QSP currently does. If you'd like some recommendations on third-party software, let me know, but you may want to try Fujitsu's ScandAll PRO first.

Regards, Joe
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Author Comment

by:mweaverct
ID: 40512922
Thanks for your insight. Would welcome some suggestions of additional 3rd party for scanning. I will accept your suggestions as solution for now and award the points.

Regards,

Mark Weaver
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LVL 55

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 40513257
Hi Mark,

Thanks for accepting my solution and awarding the points — much appreciated.

I'm a big fan of the Document Imaging software from Nuance, including OmniPage, PaperPort, and Power PDF (as a disclaimer, I have no affiliation with Nuance and no financial interest in it whatsoever — I am simply a happy user/customer).

My first recommendation is to try PaperPort Pro (latest version is 14 — actually, 14.5). You may download a 15-day free trial here:

http://www.nuance.com/for-business/by-product/paperport/paperport-trial-download/index.htm

It has an excellent, highly configurable Scanning Manager that supports ISIS, TWAIN, and WIA compliant scanners. After installing the latest ISIS and TWAIN drivers for your fi-6770, PP14 Pro will automatically find them and offer them as scanners when you click the Select button in the Scanner section of its Scan or Get Photo pane.

It also has highly configurable scanning profiles, allowing you to set up a profile for scanning to 24-bit color TIFF (and, of course, many other file formats, including PDF Image and PDF Searchable Image). Regards, Joe
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