Scanning application error
Posted on 2014-12-17
From my place of part-time employment, a Scanner Application error issue under Windows 7.1 Enterprise is occurring. Attempting to scan documents via a Fujitsu FI-6770 flatbed scanner (high speed, and capable of large documents). Scanning 24-bit color into TIFF format files, managed by QuickScan Pro, part of a series of programs used here at SCSU in New Haven, CT. QSP manages the document scans and images, then hands them off to an indexing application which in turn will post to a records database which contains records plus associated images.
The problem is the specific scanner/driver in combination with the application. Large, 4-page documents throw an error and do not complete properly. The application presents "Operation failed. Not enough memory". If the application is shut down and restarted, it will start to work. Monitoring through Windows Task Manager shows an ever-increasing use of memory which does not diminish normally. Some scans can be accomplished then the memory error presents itself.
The QuickScan Pro software is old - 2009- and not officially supported anymore. The Version is 4.7.0 Build 8554.
The Fujitsu driver if v 2.1.11210.50001A 4-11-2014
There is significant need for this application to work properly, due to the large number of documents needed to be scanned.
The platform is Windows 7.1 Enterprise x64 but also the 32-bit version has been tested - same problem.
Note: other Fujitsu models (with different ISIS driver) work properly with QuickScanPro.