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OneNote not available in Outlook and is not listed in Outlook Add-ins

Posted on 2014-12-17
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Last Modified: 2016-05-20
I just replaced a computer for one of our users. It is running Microsoft Office Professional Pluse 2010. She says that on the old computer she was able to click the OneNote button on the menu of a calendar appointment to add notes about the meeting but on the new computer she does not see the OneNote button. I did a web search and followed the recommendations to enable "OneNote notes about Outlook items" in Outlook > File > Options > Add-ins. But OneNote was not listed in the Com Add-ins or the Disabled Add-ins lists on the new computer. I had the user Repair Office from Programs and Features but still no joy.
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Question by:donander
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Expert Comment

by:Qlemo
ID: 40505469
You made sure OneNote is installed?
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Author Comment

by:donander
ID: 40505477
Yes, the user can run OneNote from the Start menu and sees the Getting Started with Onenote information.
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Qlemo earned 500 total points
ID: 40505503
Than you will have to restore/hack the corresponding CLSID entries in the registry, I suppose.
But first try if uninstalling and reinstalling the OneNote -> Outlook Integration feature in Office Setup helps.
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Author Comment

by:donander
ID: 40506042
So are you saying to change the setting shown in the attached screen shot to Not available (which I assume will uninstall it) then change it to Run from my computer (which will reinstall it)?
Add-or-Remove-Office-Features.jpg
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Expert Comment

by:Qlemo
ID: 40506219
Exactly.
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Author Closing Comment

by:donander
ID: 40510032
"But first try if uninstalling and reinstalling the OneNote -> Outlook Integration feature in Office Setup helps."

This fixed the problem.

Thanks!
Don
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