Can an Exchange account and an IMAP account (different domains, different mail server) exist on the same Outlook 2013 profile?
Posted on 2014-12-17
I have a client that has email in two different domains and two mail hosting providers.
One is Microsoft's Office 365, the other is godaddy.
I've already set up two users that have email accounts in both domains.
I first setup up an account by creating a new profile in outlook, letting autodiscovery setup the Exchange account.
then I added the IMAP account to that profile.
Every thing seems to be working fine, you see the Exchange folder on top and the imap below in the folder lists.
There have been a couple of anomalies that have occurred and I'm not sure if this configuration is a problem or if it's a user error.
One thing that occurred is a couple of the IMAP folders were missing. When I open the profile in the previous Outlook profile, the folders are there, I guess they are just tucked away in the .ost file. The other is that there were a bunch of deleted items in that IMAP servers "trash". they were all contact items that seem to have occurred at 9:26am, the first time she logged into outlook after I created the new profile.
I can't see how creating the new profile could have affected the folders on the server. I log into webmail on the server and the folders aren't there either.
As an FYI, the reason I created this new profile is because the email account that is now on the exchange server was previously an imap account on a different server. Over the weekend I moved that domain to office 365, then created a profile that included the new Office 365 exchange account and the old, secondary domain via IMAP to a different mail host.
So my question is, "Is it ok to have an outlook 2013 profile with an Exchange account and an IMAP account (two different servers and domains.)?