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Cisco AIR-CT5508-K9 lost its base license after a factory restore

Posted on 2014-12-17
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Last Modified: 2014-12-22
Greetings,

We have a Cisco wireless controller under go through a factory restore due to some configuration issues. Powered back on and proceeded through the routine of initial configuration routine, but going the sysinfo and the license details. The base license is now missing, quite a perplexing situation. I am not sure if anyone had encountered this before, the wireless controller is a AIR-CT5508-K9.

Here is the output file except:
******

(Cisco Controller) >show license all

License Store: Primary License Storage
StoreIndex:  0  Feature: base                              Version: 1.0
        License Type: Permanent
        License State: Active, Not in Use
        License Count: Non-Counted
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: base-ap-count                     Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 500 / 0 (Active/In-use)
        License Priority: None



(Cisco Controller) >
******

Could use some help trying to restore it, and getting this controller back up and running.

Thanks
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Question by:ciscoquestion
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Accepted Solution

by:
ajeab earned 500 total points
ID: 40506254
you should have license file that email to you.  if not, try to contact tac for re-issue license.

Sub-Technology: 5500 Series Wireless LAN Controller (AIR-CT5508)

Problem Code: Licensing
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