HP Jet Direct External Print Servers

On yesterday, I had 5 HP Jet Direct external printer servers to stop working.  All had the same symptoms.  The status light went off and the activity light stayed green.  I had them to reset the servers by unplugging, holding down the test button and plugging back in.  The status light came on briefly and then went off and the activity light stayed green.  

What would cause all five to fail and they are not all in the same site?  Are they dead?
SalongeAsked:
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Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
This means that the Jet Direct is encountering a fault during self-test or operation. You might need to restore to default factory settings.
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SalongeAuthor Commented:
Is that what I did, but unplugging, holding down the test button, plugging it back in and releasing it?
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JohnBusiness Consultant (Owner)Commented:
Take one, do a hard reset as described, and then check the IP addressing. If the devices were set up with DHCP, they may have lost their addressing.
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SalongeAuthor Commented:
Is a hard reset any different from what I did stated earlier?  If not, it won't print a configuration page.
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SalongeAuthor Commented:
Also what would cause a fault on all 5 at the same time?
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JohnBusiness Consultant (Owner)Commented:
Unless all 5 are on the same electric circuit, it seems really unlikely all 5 would simultaneously fail with hardware failures

Check your manual for the print server. A Hard Reset should take you back to factory settings. A soft reset just restarts the box and keeps settings intact.
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SalongeAuthor Commented:
Everything I read says a hard reset is just what I did.   A test page will not print so I can't tell if it worked or not.  This is happening on all of them that failed.  They are not in the same location physically.  They are in two different sites and happened at approximately the same time.
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JohnBusiness Consultant (Owner)Commented:
The story seems most unlikely. 5 devices all in different electrical locations cannot simultaneously fail. The HP Print Servers are decent boxes. I use them and they last a long time (never had one fail).

What model of Print Server please?
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SalongeAuthor Commented:
HP Jet direct EXplus.  This is so weird to me, but neither site can get it to reset or print a test page.  One of the print servers is only a few months old.
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JohnBusiness Consultant (Owner)Commented:
Here is an HP thread with instructions on resetting the box and telneting to the box.

http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/Reset-an-HP-Jet-Direct-EX-Plus/td-p/35005#.VJLl-PVTHDc
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SalongeAuthor Commented:
This is what I have done.  I am going to have the site try this again.  The part I can't understand is that after that is done, the status light goes off.
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JohnBusiness Consultant (Owner)Commented:
Make sure the network connection is good and if no go, take the newest one and get it replaced under warranty.
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SalongeAuthor Commented:
So in your opinion they are dead?
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JohnBusiness Consultant (Owner)Commented:
I have never seen 5 separate devices fail all at the same time. This just does not happen.

I suggest replacing one to see where it takes us.

I am not convinced the reset worked. But I am not there with you.
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SalongeAuthor Commented:
I am in agreement, I have never seen this happen before either.  At one of the sites, we did replace one of the failed ones and the printer worked fine.  I am not convinced that the reset is working either, that is why I am looking for another method of doing it.
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JohnBusiness Consultant (Owner)Commented:
There is a post in Tom's Hardware that suggest a hard reset predefines the IP address. Try the steps in here.

http://www.tomshardware.com/forum/10579-2-jetdirect-plus3-print-server
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SalongeAuthor Commented:
Thank you.  I am going to have the printer servers sent to me at the headquarters and see what I can do with them here.  I still think it is weird that all 5 happened at the same time.  I will keep you posted.  Thanks for the help.
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JohnBusiness Consultant (Owner)Commented:
@Salonge  - Thanks for the update and good luck with the print servers.
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