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Microsoft Office 2010 error message

Posted on 2014-12-18
Medium Priority
Last Modified: 2014-12-18
A client's computer was infected, which has been resolved.  Everything is working well but when he goes to insert clipart into a Word doc he gets the error 0x800C0008.  I have put into his browser's trusted sites as suggested but he still gets this error.  I uninstalled and re-installed his Office Suite and now the only clipart that shows up is, I believe, the clipart within Office.  Clipart that goes to the internet for retrieval still show the error code.  It appears it is trying to go to Microsoft and iClipart.
Your assistance will be greatly appreciated since my search for a resolve has been exhausted.
Thank you,
Question by:Mags
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LVL 98

Accepted Solution

John Hurst earned 2000 total points
ID: 40506913
A client's computer was infected, which has been resolved  True, full resolutions are less frequent than we might like.

Try setting up a new, test Windows User Profile (account). Log in and test Office in the new account.

Author Comment

ID: 40507275
I agree, it is so difficult to know that everything has been resolved.

Okay...will do.  After I set up a new user name I will let you know!  Thanks for the suggestion John.

Author Comment

ID: 40507377
Bingo...that worked.

Should I transfer his files and folders and delete his old user?

What else does this tell you?  Anything else I need to do?
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LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 40507431
Should I transfer his files and folders and delete his old user

Yes, keep the old user until you have everything recovered and then delete the old user.

What else does this tell you?

Simply that the profile was damaged by viruses or malware or other corruption.

Author Comment

ID: 40507434
Great, thanks for your help John...My day should continue smoothly from here!!
Happy Holidays!
LVL 98

Expert Comment

by:John Hurst
ID: 40507442
@MagsMcKinley14  - Thank you and same to you - Have a happy, safe holiday.

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