Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 188
  • Last Modified:

Microsoft Office 2010 error message

A client's computer was infected, which has been resolved.  Everything is working well but when he goes to insert clipart into a Word doc he gets the error 0x800C0008.  I have put http://office.microsoft.com into his browser's trusted sites as suggested but he still gets this error.  I uninstalled and re-installed his Office Suite and now the only clipart that shows up is, I believe, the clipart within Office.  Clipart that goes to the internet for retrieval still show the error code.  It appears it is trying to go to Microsoft and iClipart.
Your assistance will be greatly appreciated since my search for a resolve has been exhausted.
Thank you,
Mags
0
Mags
Asked:
Mags
  • 3
  • 3
2 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
A client's computer was infected, which has been resolved  True, full resolutions are less frequent than we might like.

Try setting up a new, test Windows User Profile (account). Log in and test Office in the new account.
0
 
MagsAuthor Commented:
I agree, it is so difficult to know that everything has been resolved.

Okay...will do.  After I set up a new user name I will let you know!  Thanks for the suggestion John.
Mags
0
 
MagsAuthor Commented:
Bingo...that worked.

Should I transfer his files and folders and delete his old user?

What else does this tell you?  Anything else I need to do?
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
John HurstBusiness Consultant (Owner)Commented:
Should I transfer his files and folders and delete his old user

Yes, keep the old user until you have everything recovered and then delete the old user.

What else does this tell you?

Simply that the profile was damaged by viruses or malware or other corruption.
0
 
MagsAuthor Commented:
Great, thanks for your help John...My day should continue smoothly from here!!
Happy Holidays!
0
 
John HurstBusiness Consultant (Owner)Commented:
@MagsMcKinley14  - Thank you and same to you - Have a happy, safe holiday.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now