Solved

Microsoft Office 2010 error message

Posted on 2014-12-18
6
163 Views
Last Modified: 2014-12-18
A client's computer was infected, which has been resolved.  Everything is working well but when he goes to insert clipart into a Word doc he gets the error 0x800C0008.  I have put http://office.microsoft.com into his browser's trusted sites as suggested but he still gets this error.  I uninstalled and re-installed his Office Suite and now the only clipart that shows up is, I believe, the clipart within Office.  Clipart that goes to the internet for retrieval still show the error code.  It appears it is trying to go to Microsoft and iClipart.
Your assistance will be greatly appreciated since my search for a resolve has been exhausted.
Thank you,
Mags
0
Comment
Question by:MagsMcKinley14
  • 3
  • 3
6 Comments
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40506913
A client's computer was infected, which has been resolved  True, full resolutions are less frequent than we might like.

Try setting up a new, test Windows User Profile (account). Log in and test Office in the new account.
0
 

Author Comment

by:MagsMcKinley14
ID: 40507275
I agree, it is so difficult to know that everything has been resolved.

Okay...will do.  After I set up a new user name I will let you know!  Thanks for the suggestion John.
Mags
0
 

Author Comment

by:MagsMcKinley14
ID: 40507377
Bingo...that worked.

Should I transfer his files and folders and delete his old user?

What else does this tell you?  Anything else I need to do?
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 40507431
Should I transfer his files and folders and delete his old user

Yes, keep the old user until you have everything recovered and then delete the old user.

What else does this tell you?

Simply that the profile was damaged by viruses or malware or other corruption.
0
 

Author Comment

by:MagsMcKinley14
ID: 40507434
Great, thanks for your help John...My day should continue smoothly from here!!
Happy Holidays!
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40507442
@MagsMcKinley14  - Thank you and same to you - Have a happy, safe holiday.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

My experience with Windows 10 over a one year period and suggestions for smooth operation
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question