word field codes clears out after after update/printing

Hi guys,

I'm having issues with a document that clears out the content from the formtext field when being updated/refreshed or when the user pushes print.

he is running office 2010 sp2 and win7

I'm not able to reproduce the problem when the document is protected but when unprotected the problem occures for me aswell..

any idea why its doing this?
sample-file.dot
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HakumAsked:
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GrahamSkanConnect With a Mentor RetiredCommented:
Hi Harsh,

I can't reproduce the problem in Word 2007.

The original behaviour when applying protection was for FormFields to be cleared. We think that was to make sure that any test data that the document designer had added was cleaned out properly. Even today there is a parameter in VBA that determines whether the fields are cleared when protection is applied programatically.

I guess that is a corrupt setting in one of the registry keys, so the fixes here could be tried:
http://support.microsoft.com/default.aspx/kb/921541
Alternatively, try another user profile .
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HakumAuthor Commented:
Hi Graham!

I will try this! thank you for your time!
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