Can't Delete Printers on Windows 8.1
Morning Experts,
I am got a new computer ready for a person...fresh install of Windows 8, installed Windows updates, updated to Windows 8.1, install Windows updates. Now I went to delete some default printers and install the users printer and neither worked. The user is a local administrator and I tried to go into the System32/spool/PRINTERS folder and there was nothing in there.
Any ideas?
I am got a new computer ready for a person...fresh install of Windows 8, installed Windows updates, updated to Windows 8.1, install Windows updates. Now I went to delete some default printers and install the users printer and neither worked. The user is a local administrator and I tried to go into the System32/spool/PRINTERS folder and there was nothing in there.
Any ideas?
tried check the print spooler in services?
ASKER
Yes...the spooler was on so I restart it and it didn't work. Just for the fun of it, I stopped it a tried deleting again and it didn't work again so I started it again and still didn't delete.
SOLUTION
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ASKER
I didn't think to try safe mode but I did try installing the new printer and that didn't work either...although in the Device Manager I can see that new printer...
I will try safe mode and see what happens...
I will try safe mode and see what happens...
ASKER
Any other ideas I could try on this???
you said " I went to delete some default printers and install the users printer and neither worked. " can you elaborate abit as to what happened ?
messages, errors, missing topics ?
messages, errors, missing topics ?
ASKER
Exactly that...just nothing. When trying to delete the printers, I clicked remove printer and they would never disappear. No errors or messages. Just nothing
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ASKER CERTIFIED SOLUTION
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ASKER
Hey experts,
I already had tried creating a new admin user and deleting with that user and still nothing...
So I went to the guys house and was going to restart it in safe mode to try deleting the printers but went and check first and the printers were gone! No idea why! So i tried installing his printer and everything worked beautifully...even his older scanner that I wasn't sure would work installed...just needed to download the driver.
So I have no idea what happened but thank you for all of you help!
I already had tried creating a new admin user and deleting with that user and still nothing...
So I went to the guys house and was going to restart it in safe mode to try deleting the printers but went and check first and the printers were gone! No idea why! So i tried installing his printer and everything worked beautifully...even his older scanner that I wasn't sure would work installed...just needed to download the driver.
So I have no idea what happened but thank you for all of you help!