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Some of our users Cannnot see archive folder of a shared mailbox

Posted on 2014-12-18
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Last Modified: 2015-01-17
Hi

We are running exchange 2010 with sp2 and all of our clients are running outlook 2010 Professional Plus Version 14.0.6112. We have created a shared mailbox and had given the full access permission to 5 users . Everyone can access the shared mailbox and the archive. But only user cannot view the archive folder of that shared Mailbox.

Any clue how to solve the problem for this user

Thanks

Manzoor
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Question by:Manzoor Murshed
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LVL 24

Expert Comment

by:VB ITS
ID: 40508559
Can this problem user see the Archive mailbox in OWA? Also verify that they are using Outlook from the office Professional Plus suite and that they don't have multiple versions of Office installed.
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Author Comment

by:Manzoor Murshed
ID: 40508572
@VB ITS

The user cannot see the Archive Mailbox in OWA. and the user don't have multiple version of Office installed.

Any other option ??
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LVL 24

Expert Comment

by:VB ITS
ID: 40508632
Run this command in the Exchange Management Shell then post the results here please:

Get-Mailbox -Identity "Problem User " | fl *Archive*
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Author Comment

by:Manzoor Murshed
ID: 40512040
@VB ITS

I have the attached the findings

Thanks
Cap.png
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LVL 24

Expert Comment

by:VB ITS
ID: 40512060
What happens if you set up a new Outlook profile for this person? Note: do not remove the current Outlook profile, we are only creating a new profile for testing purposes.
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LVL 24

Expert Comment

by:VB ITS
ID: 40512954
Actually scratch that, I forgot that its not appearing in OWA either.

Try running the command Set-Mailbox "user name" -ApplyMandatoryProperties

Have you also tried disabling then re-enabling the archive feature on the user's account in the Exchange Management Console?
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Author Comment

by:Manzoor Murshed
ID: 40514206
Hi VB_ITS

I will do that and let you know.

Marry Christmas
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Accepted Solution

by:
Manzoor Murshed earned 0 total points
ID: 40545852
I have reassigned the full access permission to the user again for the specific mailbox and it solved the problem


Manzoor
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Author Closing Comment

by:Manzoor Murshed
ID: 40554952
I have just reassigned the permission to the user.
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