Solved

Strange MX records issue

Posted on 2014-12-18
3
142 Views
Last Modified: 2015-04-07
After pointing the MX records to Office 365, the email is not flowing anymore.

When I do a "Find and fix issues" in the Office 365 portal, I get this error:

Capture.PNG

The MX records are clearly not setup this way at the DNS registrar.

I'm not sure if it's clear from the picture but basically it says that the domain is added at the end one more time.

Any help would be appreciated.
0
Comment
Question by:Alan Dala
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 36

Assisted Solution

by:Kimputer
Kimputer earned 250 total points
ID: 40508744
I think YOU really did set it up wrongly. Probably because your DNS registrar web interface allows you to fill in servers BEFORE the domain name. (usually a text block, and behind it the domain name your administrating, as that's usually what is expected in this admin panel).
If there's no way to have FULL freedom to fill in your DNS settings, just get in touch with support (either they will show you how to fill in an entry unrelated to your own domain name, or they will manually add it for you).
It's quite logical though. DNS admin panels are designed to make it easy for you to add entries for
mx.domain.com
server1.domain.com
server2.domain.com
where you fill in only the first part, to help you minimise making typos. In this case though, you need to get outside this ease of use parameters.
To double check that your MX record is really wrong, you can do a nslookup against google's dns 8.8.8.8 and see that you're really wrong.
0
 
LVL 5

Accepted Solution

by:
Leon Kammer earned 250 total points
ID: 40508785
Hi,

Microsoft put out a statement earlier in the year regarding this.

All domain specific MX records must be changed to
yourdomain-tld.mail.eo.outlook.com or
yourdomain-tld.mail.protection.outlook.com to avoid service flow disruption.

IIRC this was sometime around July.

Also ensure that you have set the spf correctly

"v=spf1 include:spf.protection.outlook.com -all"
Cheers

Leon
0
 

Author Comment

by:Alan Dala
ID: 40510234
I forgot to add the .(dot) after com. WOW! Some DNS providers need that .(dot), some not.


Thanks everyone for the help!
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
This article outlines some of the reasons why an email message gets flagged as spam on a recipient's end.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question