Solved

dell 3760dn printer wont print both sides

Posted on 2014-12-19
16
290 Views
Last Modified: 2016-11-23
dell 3760dn printer wont print both sides
0
Comment
Question by:adimar54
  • 5
  • 4
  • 2
  • +3
16 Comments
 
LVL 1

Expert Comment

by:Chris Berry
Comment Utility
Are you using the PCL 6 driver?
0
 
LVL 87

Expert Comment

by:rindi
Comment Utility
You'll have to set duplex up in the properties of your printer driver, for it to be able to print in duplex mode.
0
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
Comment Utility
I suggest installing the latest driver, which may be downloaded from the Dell site:

http://www.dell.com/support/home/us/en/04/product-support/product/dell-c3760dn/drivers

Be sure to get the right version for your OS, including whether it's 32-bit or 64-bit. Some of them are fairly new, such as the PS driver for W7/64-bit — updated on 20-Mar-2014. Try both the PCL and PS drivers.

Also, there was a recent firmware update — released on 15-May-2014. You should consider doing this update. Regards, Joe
0
 
LVL 38

Expert Comment

by:Herman D'Hondt
Comment Utility
A possible issue: what tray and paper are you using?

Most printers will not duplex from the bypass tray, and extremely few will duplex on anything heavier than plain paper. Please let us know what tray you are printing from, and what paper the printer thinks it is using. If the driver is set to "automatically select" or similar, then check the printer itself (via front panel or browser interface) to see what paper it thinks is installed.

Another issue: does the driver know the duplexer is installed? With many printers you have to tell it, from Printer Properties. Look for a tab like "Options" or "Configuration"
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
test the printer also on another pc, or with a selftest
0
 

Author Comment

by:adimar54
Comment Utility
I've requested that this question be deleted for the following reason:

Resolved issue on my own
0
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
Comment Utility
It would be valuable to the experts who tried to help to get more of an explanation than "Resolved issue on my own". Five experts (including two Aces and two Savants) made some good recommendations, but there has been no feedback from the asker on what was tried, what worked, what didn't work — in fact, no posts at all from the asker. Before this is closed, I'd like to have the asker explain the solution. Thanks, Joe
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 91

Expert Comment

by:nobus
Comment Utility
****applause****
0
 

Author Comment

by:adimar54
Comment Utility
I uninstalled the printer and reinstalled it
0
 
LVL 87

Expert Comment

by:rindi
Comment Utility
Now you have only accepted a comment that is not an answer. Please close your Questions properly and tell us what you did to actually solve the issue, so it is of help to those who have the same problem in the future. You could then even accept your own comment as the answer. Just closing a Question for the sake of closing it is not the way this site works.
0
 

Author Comment

by:adimar54
Comment Utility
uninstalled the printer and reinstalled it
0
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
Comment Utility
What exactly did you uninstall and reinstall? The link I mentioned in an earlier post shows lots of different packages that can be installed:

 Dell 3760 support
Which one(s) did you uninstall/install that fixed the problem? As rindi mentioned, info like this can be helpful to other members who have the same problem in the future. Thanks, Joe
0
 

Accepted Solution

by:
adimar54 earned 0 total points
Comment Utility
I went to devices and printers I right clicked on the printer (dell 3760dn) and removed device.  I then added the printer via its IP address . I used the existing driver from the previous install. I did not download any firmware or drivers.. Regards Adimar54
0
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
Comment Utility
Thanks for explaining. Now, as rindi said earlier, you should close the question properly, which probably means marking your own post as the Accepted Solution. You may, or may not, choose to mark other post(s) as Assisted Solution — that's up to you. Thanks, Joe
0
 

Author Closing Comment

by:adimar54
Comment Utility
I went to devices and printers I right clicked on the printer (dell 3760dn) and removed device.  I then added the printer via its IP address . I used the existing driver from the previous install. I did not download any firmware or drivers.. Regards Adimar54
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now