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Steps and tools to use to diagnose and troubleshoot packet loss and latency issues

Posted on 2014-12-19
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Last Modified: 2016-10-28
Hi, Can anybody provide informative steps and tools that can be used in order to diagnose and troubleshoot packet loss and latency issues on a local VoIP LAN with two subnets and five Cisco SG300 non-stackable switches (four of them daisy-chained together) ?  The VoIP LAN is experiencing packet loss and latency issues with calls sounding 'robotic' and dropping being the symptoms.  Wireshark has been run on certain ports but there is not yet a comprehensive way to get a broader look into the overall network and LAN-wide traffic flow.  It is uncertain as to whether the problem is with the cabling, with the switches, or in another area.  The carrier has tested the outgoing lines and not found any issues with them so the issies seem to originate from the internal LAN. TIA for any help on this including listing some good troubleshooting and diagnostic tools, how to use them, commands to run on the Cisco switches to check for utilization and PPS, troubleshooting steps to try in order to isolate problems, etc...,
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Question by:LGroup1
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by:Aaron Tomosky
ID: 40510926
Do you have snmp setup? Usually having a receiver for those will allow you to see the errors as they happen in the switches
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Author Comment

by:LGroup1
ID: 40510929
I do not believe SNMP is currently setup or being used,
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Aaron Tomosky earned 250 total points
ID: 40510959
If you don't use anything now, here is my suggestion:
1. Install this
http://www.paessler.com/free-syslog-and-snmp-trap-receiver
2. Pick a SNMPv2 community string (password)
3. Setup all your switches with this community string and the ip of the paessler install.
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by:eeRoot
eeRoot earned 250 total points
ID: 40510985
What model of IP phone are you using.  Many of the newer models have built in network stats and diagnostics.  Basic commands like ping, pathping, and tracert are useful starting points.  And Jperf can used to test a variety of tcp and udp settings.  Since you mention VoIP as the main issue, I also suggest you verify that you have the correct QOS settings on the switches user ports and uplink ports.
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Author Closing Comment

by:LGroup1
ID: 40513904
Thanks all !   Are there also certain Cisco commands that are useful in determining PPS, dropped packets (from queues for example), latency, congestion, etc...    ?
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Expert Comment

by:Aaron Tomosky
ID: 40513926
I believe that "show interface counters" should give a summary. Then you can add the interface name for details.
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Author Comment

by:LGroup1
ID: 40521705
Okay, sounds good, thanks,
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