We help IT Professionals succeed at work.

moving mailbox back from O365

jdholston
jdholston asked
on
297 Views
Last Modified: 2014-12-24
We have moved about 20 users to O365 in a Hybrid environment.  I have moved one of the users back onto our on premise Exchange 2010 environment.  His Outlook is working fine, but his iPhone stopped working.  We have removed all profiles, reset his phone, etc., but still nothing.  We disabled active sync and re-enabled it and setup his phone to point to the proper url (our OWA url) that all other on-premise users have for iPhone, but it still doesn't work.  We had him log into OWA from his browser on his PC and iPhone and both work fine.  We tried a different on-premise mailbox on his iPhone and it worked fine, so it appears to be something with his account.  I have looked at the attribute editor on his AD account, but there is nothing that jumps out at me as a problem.  Anyone know of any gotchas for migrating back from O365?

Thanks,
Johnny Holston
Comment
Watch Question

CERTIFIED EXPERT
Most Valuable Expert 2015
Distinguished Expert 2019

Commented:
Try running the ActiveSync tests from ExRCA, see if they catch something? Also, try the OWA for iPhone app.
Solution Architect
CERTIFIED EXPERT
Most Valuable Expert 2014
Top Expert 2014
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Thanks, Gareth...that was the issue.  Once i checked the box, the user was able to setup his iPhone and receive emails.
Gareth GudgerSolution Architect
CERTIFIED EXPERT
Most Valuable Expert 2014
Top Expert 2014

Commented:
Awesome!
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.