SBS 2011 - MSI issue with GPO
Posted on 2014-12-19
I utilize a remote support software called ScreenConnect. Works great.
Issue is that I have a client who runs SBS 2011 and about 20 computers/laptops/tablets/etc. Seeing that ScreenConnect allows the installation of the unattended help via .msi I informed my client and he jumped at the opportunity.
Now part of the ScreenConnect function is when the system is updated it can push out updates to all the connected unattended installations. I thought this was fantastic, and for the most part it is.
However when I installed ScreenConnect on the SBS 2011 Server it worked fine, but because I used the GPO to install it (probably my cause) now I can't update it, it doesn't appear in the Program and Features, I can't install a newer version. Error it gives is that it is looking for the old .msi file which again my fault I deleted.
Seeing this happened a few months ago and I didn't need to access this server I can't recover the file from the backup as the backups only go back around a month and a half.
My question really is how do I purge a .msi installation so that I can install the new version of ScreenConnect?