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SBS 2011 - MSI issue with GPO

Posted on 2014-12-19
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Last Modified: 2015-01-07
G'day guys,

I utilize a remote support software called ScreenConnect. Works great.

Issue is that I have a client who runs SBS 2011 and about 20 computers/laptops/tablets/etc. Seeing that ScreenConnect allows the installation of the unattended help via .msi I informed my client and he jumped at the opportunity.

Now part of the ScreenConnect function is when the system is updated it can push out updates to all the connected unattended installations. I thought this was fantastic, and for the most part it is.

However when I installed ScreenConnect on the SBS 2011 Server it worked fine, but because I used the GPO to install it (probably my cause) now I can't update it, it doesn't appear in the Program and Features, I can't install a newer version. Error it gives is that it is looking for the old .msi file which again my fault I deleted.

Seeing this happened a few months ago and I didn't need to access this server I can't recover the file from the backup as the backups only go back around a month and a half.

My question really is how do I purge a .msi installation so that I can install the new version of ScreenConnect?

regards,
Steve
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Question by:sjswarts
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Accepted Solution

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ktaczala earned 500 total points
ID: 40510813
Backup your registry, Stop any services or tasks running for ScreenConnect, Open regedit, search for ScreenConnect, delete any entries, delete the appropriate folders, reboot.
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Author Comment

by:sjswarts
ID: 40511567
Ok seems easy enough, but is there no database or record for how a msi file is installed? Other then the registry?
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Author Closing Comment

by:sjswarts
ID: 40535085
Worked for me. Although the icon in the tray didn't come back, I can now use ScreenConnect again. Plus it shows up in the Add and Remove programs again.

Thank you.
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