Solved

SBS 2011 - MSI issue with GPO

Posted on 2014-12-19
3
199 Views
Last Modified: 2015-01-07
G'day guys,

I utilize a remote support software called ScreenConnect. Works great.

Issue is that I have a client who runs SBS 2011 and about 20 computers/laptops/tablets/etc. Seeing that ScreenConnect allows the installation of the unattended help via .msi I informed my client and he jumped at the opportunity.

Now part of the ScreenConnect function is when the system is updated it can push out updates to all the connected unattended installations. I thought this was fantastic, and for the most part it is.

However when I installed ScreenConnect on the SBS 2011 Server it worked fine, but because I used the GPO to install it (probably my cause) now I can't update it, it doesn't appear in the Program and Features, I can't install a newer version. Error it gives is that it is looking for the old .msi file which again my fault I deleted.

Seeing this happened a few months ago and I didn't need to access this server I can't recover the file from the backup as the backups only go back around a month and a half.

My question really is how do I purge a .msi installation so that I can install the new version of ScreenConnect?

regards,
Steve
0
Comment
Question by:sjswarts
  • 2
3 Comments
 
LVL 12

Accepted Solution

by:
ktaczala earned 500 total points
ID: 40510813
Backup your registry, Stop any services or tasks running for ScreenConnect, Open regedit, search for ScreenConnect, delete any entries, delete the appropriate folders, reboot.
0
 

Author Comment

by:sjswarts
ID: 40511567
Ok seems easy enough, but is there no database or record for how a msi file is installed? Other then the registry?
0
 

Author Closing Comment

by:sjswarts
ID: 40535085
Worked for me. Although the icon in the tray didn't come back, I can now use ScreenConnect again. Plus it shows up in the Add and Remove programs again.

Thank you.
0

Featured Post

The curse of the end user strikes again      

You’ve updated all your end user’s email signatures. Hooray! But guess what? They’re playing around with the HTML, adding stupid taglines and ruining the imagery. Find out how you can save your signatures from end users today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to use the timestamp of existing data in a database to allow Tableau to calculate the prior work day instead of relying on case statements or if statements to calculate the days of the week.
This guide will walk you through the essential considerations and tech stack for building scalable websites. Know how to grow your business the smart way!
Video by: Tony
This video teaches viewers how to export a project from Adobe Premiere Pro and the various file types involved.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now