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Email Bouncer

Posted on 2014-12-20
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Last Modified: 2014-12-20
Please could you help me identify what the issues is, I keep getting bounce emails.

Hi This is the qmail-send program at bounce.mail.unifiedlayer.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<ram@***.ae>:
79.170.44.38 does not like recipient.
Remote host said: 550-Your IP address is on the RBL blacklist! Sending denied.
550-For further information and delisting procedure,
550 please see http://www.spamcop.net/w3m?action=checkblock&ip=69.89.21.30
Giving up on 79.170.44.38.
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Question by:AJ1978
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Alan Hardisty earned 500 total points
ID: 40511032
It's as it says - your IP address that you are sending from is on an IP address blacklist (presumably sending out spam), and until you clean up and get delisted, you will have mail flow issues.

550-Your IP address is on the RBL blacklist! Sending denied.
550-For further information and delisting procedure,
550 please see http://www.spamcop.net/w3m?action=checkblock&ip=69.89.21.30
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Expert Comment

by:Alan Hardisty
ID: 40511034
If you put your IPaddress into www.blacklistalert.org you will find you are blacklisted on other sites too.

Alan
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Author Comment

by:AJ1978
ID: 40511038
Hi have checked on MXOOLBOX and www.blacklistalert.org and I got all green but yet I still get the issue. What would the next steps be?
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Expert Comment

by:Alan Hardisty
ID: 40511042
It looks like you or someone has been de-listing your IP address on some of the sites, so it's now just a case of waiting to be completely blacklist free.

Until then you will have some delivery issues.  Some sites take a week or so to remove you completely.
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Author Comment

by:AJ1978
ID: 40511087
Okay on that basis it must be the email provider, is there any site that offers historical information on black listings?
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by:Alan Hardisty
ID: 40511091
None that I'm aware of I'm afraid.

If this is a regular thing, it might be time to look for a different provider.

Alan
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Author Comment

by:AJ1978
ID: 40511092
Okay Thanks for the advice.
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Expert Comment

by:Alan Hardisty
ID: 40511093
Sorry there is little to nothing you can do about it for now.

Alan
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Author Comment

by:AJ1978
ID: 40511095
I understand, I will advise hat we should change provider as this is a requiring issues.
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by:Alan Hardisty
ID: 40511096
Just choose the next one carefully.  I would recommend Office 365.

Never had any issues using them.
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Author Comment

by:AJ1978
ID: 40511098
Thanks - I have been using rackspace for years never had an issue, the person I am trying to help is with Heart which I know have had several issues. I will have a look at 365 as this is new to me, looks good though.
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Expert Comment

by:Alan Hardisty
ID: 40511109
It's Microsoft's own hosted Exchange 2013 solution.

Very good, very cheap, huge mailbox capacity and no blacklisting issues.

Have moved around 800 mailboxes to 365 so far for various companies and no complaints.

Alan
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