Email Bouncer

Please could you help me identify what the issues is, I keep getting bounce emails.

Hi This is the qmail-send program at bounce.mail.unifiedlayer.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<ram@***.ae>:
79.170.44.38 does not like recipient.
Remote host said: 550-Your IP address is on the RBL blacklist! Sending denied.
550-For further information and delisting procedure,
550 please see http://www.spamcop.net/w3m?action=checkblock&ip=69.89.21.30
Giving up on 79.170.44.38.
AJ1978Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Alan HardistyCo-OwnerCommented:
It's as it says - your IP address that you are sending from is on an IP address blacklist (presumably sending out spam), and until you clean up and get delisted, you will have mail flow issues.

550-Your IP address is on the RBL blacklist! Sending denied.
550-For further information and delisting procedure,
550 please see http://www.spamcop.net/w3m?action=checkblock&ip=69.89.21.30
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Alan HardistyCo-OwnerCommented:
If you put your IPaddress into www.blacklistalert.org you will find you are blacklisted on other sites too.

Alan
0
AJ1978Author Commented:
Hi have checked on MXOOLBOX and www.blacklistalert.org and I got all green but yet I still get the issue. What would the next steps be?
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Alan HardistyCo-OwnerCommented:
It looks like you or someone has been de-listing your IP address on some of the sites, so it's now just a case of waiting to be completely blacklist free.

Until then you will have some delivery issues.  Some sites take a week or so to remove you completely.
0
AJ1978Author Commented:
Okay on that basis it must be the email provider, is there any site that offers historical information on black listings?
0
Alan HardistyCo-OwnerCommented:
None that I'm aware of I'm afraid.

If this is a regular thing, it might be time to look for a different provider.

Alan
0
AJ1978Author Commented:
Okay Thanks for the advice.
0
Alan HardistyCo-OwnerCommented:
Sorry there is little to nothing you can do about it for now.

Alan
0
AJ1978Author Commented:
I understand, I will advise hat we should change provider as this is a requiring issues.
0
Alan HardistyCo-OwnerCommented:
Just choose the next one carefully.  I would recommend Office 365.

Never had any issues using them.
0
AJ1978Author Commented:
Thanks - I have been using rackspace for years never had an issue, the person I am trying to help is with Heart which I know have had several issues. I will have a look at 365 as this is new to me, looks good though.
0
Alan HardistyCo-OwnerCommented:
It's Microsoft's own hosted Exchange 2013 solution.

Very good, very cheap, huge mailbox capacity and no blacklisting issues.

Have moved around 800 mailboxes to 365 so far for various companies and no complaints.

Alan
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Protocols

From novice to tech pro — start learning today.