Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Trouble with Samsung SCX-8123 printer (not working)

Avatar of Mike Faron
Mike Faron asked on
Windows NetworkingWindows OSNetwork Management
8 Comments1 Solution6404 ViewsLast Modified:
Hey everyone, I purchased a Samsung SCX-8123 Printer about a year and a half ago for my business and had no problems until about a month ago. My computer was really old and slow so I upgraded to a new computer that had Windows 8 about a month ago. I'm pretty knowledgable about computers, used to build my own and usually setup a lot of stuff myself. Anyways, ever since I switched to this new PC I've been having problems. I have an protection policy through the vendor I bought it through but it only covers hardware and not software, therefore they are useless. In any case it should be as simple as installing the drivers and that's it.

I installed the drivers that were on the install disc that came with the printer. When I do this, the printer prints an error page about every 10 to 15 minutes saying:

PCL6 ERROR - Incomplete Session by time out
POSITION : 0x13ff9 (81913)
SYSTEM : ../XLPGP/os_hook
LINE : 3639
VERSION : PCL6 7.37.01 05-07-2012
ERROR CODE : 11-1312

I suspected that the version could be too old for Win 8 so I went on the site and installed a newer driver. At that point the endless printing of error sheets stopped but I kept getting an error at the top right saying the printer is in an error state every time I tried to print. I've managed to print a couple new things, but I'm stumped.

Lastly, Samsung website is terrible, the Windows 8 driver page was unavailable and now they changed it and you can download .gz files only which are not exe files. It's a pain to deal with.

I'm just wondering if I'm missing something I really need this printer to work and it's really frustrating. I'm pretty close to going and buying a copy of Win 7 and reinstalling everything.

I should also add that it's connected to a router. A couple weeks after the computer was installed I'm now remember we upgraded to AT&T Uverse from slow DSL. they added a router with built in wireless and thinking it could be a communication issue between printer and computer??? I don't know.

I previously had the printer connected to my own Cisco router as with DSL I didn't have an AT&T router. Now, I have two wireless routers and each has 4 ports. I tried switching the printer to the AT&T provided port but then it showed it was not connected so I put it back where it was.

I can't figure out if this is a driver issue or networking issue. Maybe I should just connect it via USB and forget about it. But then I can't print from laptop.

Sometimes it prints sometimes it doesn't I printed something about 30 min ago and the error messages kept printing out but then I shut down and restarted the printer and after being for about 5 min the 21 pages printed. It seems like the data transfer between the two is really slow. But this still shouldn't cause an error should it?

Thanks,
Mike