Mike Faron
asked on
Trouble with Samsung SCX-8123 printer (not working)
Hey everyone, I purchased a Samsung SCX-8123 Printer about a year and a half ago for my business and had no problems until about a month ago. My computer was really old and slow so I upgraded to a new computer that had Windows 8 about a month ago. I'm pretty knowledgable about computers, used to build my own and usually setup a lot of stuff myself. Anyways, ever since I switched to this new PC I've been having problems. I have an protection policy through the vendor I bought it through but it only covers hardware and not software, therefore they are useless. In any case it should be as simple as installing the drivers and that's it.
I installed the drivers that were on the install disc that came with the printer. When I do this, the printer prints an error page about every 10 to 15 minutes saying:
PCL6 ERROR - Incomplete Session by time out
POSITION : 0x13ff9 (81913)
SYSTEM : ../XLPGP/os_hook
LINE : 3639
VERSION : PCL6 7.37.01 05-07-2012
ERROR CODE : 11-1312
I suspected that the version could be too old for Win 8 so I went on the site and installed a newer driver. At that point the endless printing of error sheets stopped but I kept getting an error at the top right saying the printer is in an error state every time I tried to print. I've managed to print a couple new things, but I'm stumped.
Lastly, Samsung website is terrible, the Windows 8 driver page was unavailable and now they changed it and you can download .gz files only which are not exe files. It's a pain to deal with.
I'm just wondering if I'm missing something I really need this printer to work and it's really frustrating. I'm pretty close to going and buying a copy of Win 7 and reinstalling everything.
I should also add that it's connected to a router. A couple weeks after the computer was installed I'm now remember we upgraded to AT&T Uverse from slow DSL. they added a router with built in wireless and thinking it could be a communication issue between printer and computer??? I don't know.
I previously had the printer connected to my own Cisco router as with DSL I didn't have an AT&T router. Now, I have two wireless routers and each has 4 ports. I tried switching the printer to the AT&T provided port but then it showed it was not connected so I put it back where it was.
I can't figure out if this is a driver issue or networking issue. Maybe I should just connect it via USB and forget about it. But then I can't print from laptop.
Sometimes it prints sometimes it doesn't I printed something about 30 min ago and the error messages kept printing out but then I shut down and restarted the printer and after being for about 5 min the 21 pages printed. It seems like the data transfer between the two is really slow. But this still shouldn't cause an error should it?
Thanks,
Mike
I installed the drivers that were on the install disc that came with the printer. When I do this, the printer prints an error page about every 10 to 15 minutes saying:
PCL6 ERROR - Incomplete Session by time out
POSITION : 0x13ff9 (81913)
SYSTEM : ../XLPGP/os_hook
LINE : 3639
VERSION : PCL6 7.37.01 05-07-2012
ERROR CODE : 11-1312
I suspected that the version could be too old for Win 8 so I went on the site and installed a newer driver. At that point the endless printing of error sheets stopped but I kept getting an error at the top right saying the printer is in an error state every time I tried to print. I've managed to print a couple new things, but I'm stumped.
Lastly, Samsung website is terrible, the Windows 8 driver page was unavailable and now they changed it and you can download .gz files only which are not exe files. It's a pain to deal with.
I'm just wondering if I'm missing something I really need this printer to work and it's really frustrating. I'm pretty close to going and buying a copy of Win 7 and reinstalling everything.
I should also add that it's connected to a router. A couple weeks after the computer was installed I'm now remember we upgraded to AT&T Uverse from slow DSL. they added a router with built in wireless and thinking it could be a communication issue between printer and computer??? I don't know.
I previously had the printer connected to my own Cisco router as with DSL I didn't have an AT&T router. Now, I have two wireless routers and each has 4 ports. I tried switching the printer to the AT&T provided port but then it showed it was not connected so I put it back where it was.
I can't figure out if this is a driver issue or networking issue. Maybe I should just connect it via USB and forget about it. But then I can't print from laptop.
Sometimes it prints sometimes it doesn't I printed something about 30 min ago and the error messages kept printing out but then I shut down and restarted the printer and after being for about 5 min the 21 pages printed. It seems like the data transfer between the two is really slow. But this still shouldn't cause an error should it?
Thanks,
Mike
Last Comment
>> ... Incomplete Session by time out ...
Implying that the device has been waiting for further input, but received none within the configured 'timeout' period.
>> ... error at the top right saying the printer is in an error state ...
Perhaps also indicative of a failure to successfully connect to the device?
>> ... thinking it could be a communication issue between printer and computer?
Seems to fit the symptoms.
But take John Hurst's advice, and attempt to eliminate the printer or the driver as the cause.
Implying that the device has been waiting for further input, but received none within the configured 'timeout' period.
>> ... error at the top right saying the printer is in an error state ...
Perhaps also indicative of a failure to successfully connect to the device?
>> ... thinking it could be a communication issue between printer and computer?
Seems to fit the symptoms.
But take John Hurst's advice, and attempt to eliminate the printer or the driver as the cause.
ASKER
Thank you for your responses. I had to leave town for the holidays and am back now. I will look into this later today and get back to you. That's the thing, I was trying to figure out how to eliminate the driver as the cause. Would it work if I connected it via a USB cable? Or would I have to reinstall the drivers using the "hard wired" configuration.
It is probably best to uninstall and reinstall if changing from USB to Ethernet.
ASKER
I connected the printer directly to the computer via ethernet cable (just disconnected from the router). I still got an error and it will not print. I'm wondering if there is an issue with the Windows 8 drivers. Since I'm bypassing the router and new AT&T service, I think it could be the OS. I'm really not sure at this point.
Should I even connect it back to the router and set a static IP for the printer? How would I go about doing this?
Would there be a difference in connecting it via USB?
Should I even connect it back to the router and set a static IP for the printer? How would I go about doing this?
Would there be a difference in connecting it via USB?
I don't think you can connect a printer directly to a computer by Ethernet. You might need a crossover cable for that.
My intent was to connect the printer to a Router. I do that with no problem.
As to setting a static IP, I normally do that at the Printer Console and look for the setup screens on the printer console.
My intent was to connect the printer to a Router. I do that with no problem.
As to setting a static IP, I normally do that at the Printer Console and look for the setup screens on the printer console.
ASKER
Oh I see. The printer was originally connected to a router. I have a Linksys router I had it connected to.
The static IP of the printer (via the printer console) is 192.168.0.104
I'm searching but can't find a place where I can set the IP address in the Devices and Printers Screen for my printer. I right click on it and there are limited options.
The static IP of the printer (via the printer console) is 192.168.0.104
I'm searching but can't find a place where I can set the IP address in the Devices and Printers Screen for my printer. I right click on it and there are limited options.
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Windows OS
This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.
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I should also add that it's connected to a router. <-- Connect it directly to your Windows 8.1 computer (even as a test) and determine if it prints properly. If it does (quickly, and reliably), then you have a good driver. If it does not, then you do not have a good driver.
If the driver is good, put it back on the network and give it a static IP on the internal network. This is important as it may be changing addresses. Then go to Ports in the Windows 8 printer driver and give it the address of the printer. Now test again.
What happens when you get this far?
I use HP networked printers for clients and they work just fine with Windows 8.1 (my own consulting machine).