Adobe flash player fails to install

Adobe Flash Player will not update on one of my Firefox browsers and Pandora will not play.  It was playing on both computers until recently but it suddenly stopped working on my laptop.  The cause given was that I need to upgrade the flash player, but when I tried it failed to upgrade so I just kept getting the notices.

Today I tried to install Adobe Flash player on a friends brand new win7 computer and it wouldn't install on that computer either.

I there an issue with the latest Adobe flash player installer?
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Network ZeroConnect With a Mentor Cloud Engineer Commented:
Step1: go to this website on your browser ->

The lastest version for firefox (today- 12/20/2014) is

Ok there is no plugin for flash for adobe you need to go here:

then close firefox go to press f5 for refresh

go here again

you should have done flash installed now



John HurstBusiness Consultant (Owner)Commented:
What is your operating system?  
What is your friend's operating system?

For Windows 7, go to Programs and Features, uninstall Adobe Flash, restart and try to reinstall it again.

For Windows 8 (Brand new computer) you do not install Flash separately. It is handled by Windows Update.
The issue similar to the one you have dealt with a corrupt install of a prior version that the new one can not uninstall in order to update/upgrade.
The remedy is to uninstall the currently installed version. Look at programs to see an Adobe flash reference.
If this version can not be repaired/uninstalled, pthe only remedy is registry editing removing this entry prior to retrying the install.
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John HurstBusiness Consultant (Owner)Commented:
@mikecox_  - Please let us know about my operating system questions. Some instructions here, of course, will not work for Windows 8 / 8.1
John HurstBusiness Consultant (Owner)Commented:
Also make sure you are using 32-bit Flash. It works better, even on a 64-bit Windows 7 machine.

I beleive,
The flash distribution includes both 32/64 bit versions in one install package though the control panel tool is 32 bit.
*** Hopeleonie ***IT ManagerCommented:
If Flash Installation failed download the uninstaller for Flash Player and run the steps:

After try to install it again:
VB ITSSpecialist ConsultantCommented:
You'll need to give us more info as to how you're installing Flash and the error message you're getting when it fails.

Try using the offline installation package for Flash (for Firefox) instead of using the web installer found on the regular Flash download page:

I use the above all the time when I need to install Flash for a machine which does not have access to the Internet.
John HurstBusiness Consultant (Owner)Commented:
I see the new machine is Windows 7 (my error).

Make sure you uninstall Flash from Programs and Features (noted above).
Uninstall your anti virus application

Restart the machine.

Go to the Adobe Site and run the Flash Installer from the site. Please do not download it. Make sure you uncheck the browser and toolbar options prior to installing.

After Flash installs, reinstall your anti virus application.
mikecox_Author Commented:
Thanks for all those excellent responses; I am printing them out and will return to assign points to those whose responses were most helpful in resolving the problems; on both computers.

To the OS question; Both my computers have win8, her computer is running win7.
mikecox_Author Commented:
There were a lot of good suggestions, and others might have worked; if I'd tried them, but I tried the one and it worked for me.
Network ZeroCloud Engineer Commented:
-- thank you good sir :D
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