Solved

Adobe flash player fails to install

Posted on 2014-12-20
12
296 Views
Last Modified: 2014-12-26
Adobe Flash Player will not update on one of my Firefox browsers and Pandora will not play.  It was playing on both computers until recently but it suddenly stopped working on my laptop.  The cause given was that I need to upgrade the flash player, but when I tried it failed to upgrade so I just kept getting the notices.

Today I tried to install Adobe Flash player on a friends brand new win7 computer and it wouldn't install on that computer either.

I there an issue with the latest Adobe flash player installer?
0
Comment
Question by:mikecox_
  • 4
  • 2
  • 2
  • +3
12 Comments
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
What is your operating system?  
What is your friend's operating system?

For Windows 7, go to Programs and Features, uninstall Adobe Flash, restart and try to reinstall it again.

For Windows 8 (Brand new computer) you do not install Flash separately. It is handled by Windows Update.
0
 
LVL 76

Expert Comment

by:arnold
Comment Utility
The issue similar to the one you have dealt with a corrupt install of a prior version that the new one can not uninstall in order to update/upgrade.
The remedy is to uninstall the currently installed version. Look at programs to see an Adobe flash reference.
If this version can not be repaired/uninstalled, pthe only remedy is registry editing removing this entry prior to retrying the install.
0
 
LVL 7

Accepted Solution

by:
Network Zero earned 500 total points
Comment Utility
Step1: go to this website on your browser ->  http://www.adobe.com/software/flash/about/

The lastest version for firefox (today- 12/20/2014) is 16.0.0.235

Ok there is no plugin for flash for adobe you need to go here: http://get.adobe.com/flashplayer/

then close firefox go to google.com press f5 for refresh

go here again  http://www.adobe.com/software/flash/about/

you should have done flash installed now

[test]

GOOD LUCK!

flash
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
@mikecox_  - Please let us know about my operating system questions. Some instructions here, of course, will not work for Windows 8 / 8.1
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Also make sure you are using 32-bit Flash. It works better, even on a 64-bit Windows 7 machine.
0
 
LVL 76

Expert Comment

by:arnold
Comment Utility
John,

I beleive,
The flash distribution includes both 32/64 bit versions in one install package though the control panel tool is 32 bit.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 18

Expert Comment

by:hopeleonie
Comment Utility
If Flash Installation failed download the uninstaller for Flash Player and run the steps:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

After try to install it again:
http://helpx.adobe.com/flash-player.html
0
 
LVL 24

Expert Comment

by:VB ITS
Comment Utility
You'll need to give us more info as to how you're installing Flash and the error message you're getting when it fails.

Try using the offline installation package for Flash (for Firefox) instead of using the web installer found on the regular Flash download page: http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

I use the above all the time when I need to install Flash for a machine which does not have access to the Internet.
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
I see the new machine is Windows 7 (my error).

Make sure you uninstall Flash from Programs and Features (noted above).
Uninstall your anti virus application

Restart the machine.

Go to the Adobe Site and run the Flash Installer from the site. Please do not download it. Make sure you uncheck the browser and toolbar options prior to installing.

After Flash installs, reinstall your anti virus application.
0
 

Author Comment

by:mikecox_
Comment Utility
Thanks for all those excellent responses; I am printing them out and will return to assign points to those whose responses were most helpful in resolving the problems; on both computers.

To the OS question; Both my computers have win8, her computer is running win7.
0
 

Author Closing Comment

by:mikecox_
Comment Utility
There were a lot of good suggestions, and others might have worked; if I'd tried them, but I tried the one and it worked for me.
0
 
LVL 7

Expert Comment

by:Network Zero
Comment Utility
-- thank you good sir :D
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

The use of stolen credentials is a hot commodity this year allowing threat actors to move laterally within the network in order to avoid breach detection.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now