asked on 12/21/2014

Junk Email Settings not working for One User after a migration to 365

I have a 10 user client that was using Microsoft Exchange 2007. They were also running Outlook 2010. I migrated them from Exchange 2007 to Microsoft 365. I also upgraded the Outlook to 2013.

Everything is working fine except for one user. He keeps telling me that is junk email is not working. By not working, he means that it wont learn. He will make an item as junk, and it will still appear in the inbox or he will white list an email and it will appear as junk.

None of the other 9 users have this issue. I changed the junk email settings from High to Low to None. That has not made any difference.

Any idea on how to fix the junk email for just one user?

Thanks,

Craig

Microsoft 365 AntiSpam

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Craig Bayer

12/27/2014

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John

12/21/2014

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SOLUTION

Vasil Michev (MVP)

12/22/2014

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Craig Bayer

12/27/2014

ASKER

I deleted the clients email profile, restarted the computer and reinstalled it. I did not manually delete any of the files.

I also logged into owa and checked the Junk email settings. It was set to Automatically Filter Junk Email.

I should have a response by Tuesday or Wednesday from the client, I need him to use the outlook for a while.

Thanks for your help.

Microsoft 365

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

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