• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 58
  • Last Modified:

Junk Email Settings not working for One User after a migration to 365

I have a 10 user client that was using Microsoft Exchange 2007.  They were also running Outlook 2010.  I migrated them from Exchange 2007 to Microsoft 365.  I also upgraded the Outlook to 2013.

Everything is working fine except for one user.  He keeps telling me that is junk email is not working.  By not working, he means that it wont learn.  He will make an item as junk, and it will still appear in the inbox or he will white list an email and it will appear as junk.

None of the other 9 users have this issue.  I changed the junk email settings from High to Low to None.  That has not made any difference.  

Any idea on how to fix the junk email for just one user?

Thanks,

Craig
0
Craig Bayer
Asked:
Craig Bayer
2 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
Save the client's email file, delete the Outlook Profile (control panel, mail), restart the computer and remake the mail profile.

You also may need to do a full repair of Office (from programs and features).
0
 
Vasil Michev (MVP)Commented:
Go to his OWA, Options (preferably switch to the older version), go to Block or Allow, find the "Automatically filter junk email" setting and make sure its turned on.
0
 
Craig BayerAuthor Commented:
I deleted the clients email profile,  restarted the computer and reinstalled it.  I did not manually delete any of the files.

I also logged into owa and checked the Junk email settings.  It was set to Automatically Filter Junk Email.

I should have a response by Tuesday or Wednesday from the client,  I need him to use the outlook for a while.

Thanks for your help.
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now