design patterns of phone support.
Posted on 2014-12-21
support phone call
godaddy starts with sales and after a long phone call sales stands up from their desk and then asks support and sales walks back to their desk and continues phone call with new information.
verizon starts with an operator that routes phone call to billing or customer service. If customer is unsatisfied there is a supervisor that answers the phone
bank switchboard prompts user if business account, personal account, loan and then a specialist picks up phone. If customer is unsatisfied there is a supervisor that answers the phone
a lawyer takes the phone call and determines if it is a money making case and then client speaks to paralegal gathering information
Is this a design pattern? Please use more technical terms describing what I wrote.