Could you send a picture of what ticket software does
Maybe osticket or another ticket software.
I have used osticket php for assigning customer tickets to different support agents
I have looked at the mysql database of osticket
Please no words and please only one picture. Beginner will not become expert overnight by looking at many pictures or reading 600 page manual.
A picture says many words and I am looking for a picture for a beginner.
Reason: beginner thinks godaddy.com webhosting phone support is better than email support because first human is reached quicker.
Beginner does not realize that reaching a higher level of support who is directing my (not beginners') support ticket to highest level of support is better for me (but not better to a beginner who needs to speak to phone sales agent)