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goaddady phone sales

Posted on 2014-12-21
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I have a godaddy linux shared hosting account

I ask many questions (on ee and other websites also)
Godaddy Email support was discontinued and chat support was added (or maybe chat support was there many years) and I try to avoid phone sales.

Why do you think godaddy stopped email support.
I can not send error screenshots because chat has no upload button.
So I decided to move my data and this is not a question about shared hosting companies that have email support because that is all the companies. I will open up another question about which shared host you recommend.
And clients I have worked with use godaddy shared hosting. Do I just tell clients that I need more time/money to solve questions using godaddy hosting because I am trying to figure out how to send a screenshot using a telephone.
Do they just want to sell 2 templates of one wordpress website to all the customers by using phone sales

This question took me 7 minutes (because of edits) to write. But alot of time to think of.
If I was on the phone with godaddy phone sales main switchboard, I would still be on hold.
And I always forget that I am waiting on hold 45 minutes for chat support. I need a third monitor.
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Question by:rgb192
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Scott Fell,  EE MVE earned 500 total points
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>Why do you think godaddy stopped email support.

They felt you get better customer service with phone or chat.  Email support can be slow where phone or chat can get you quick answers.

I wouldn't worry about sending screen shots,  you should be able to create an easy test page to reproduce the issue for the technician and have them surf to the page. http://sscce.org/

Also, watch what type of tech questions you are asking of your hosting service.  They should help you with things like permissions issues, the server not responding (not having to do with your coding), using your cpanel.  For problebems that are coding related, you would seek help here.

There are plenty of places to get hosting for $3/month, but the type of tech help may not be what you need for your own situation.

>Do I just tell clients that I need more time/money to solve questions using godaddy hosting because I am trying to figure out how to send a screenshot using a telephone

You also may want to consider signing up for a dedicated or vps service that allows you to manage multiple domains on one service you can control.   You will end up paying between $50 to $300 to month on the low end but if you have 10 or 15 clients this make sense.   Don't be bashful about charging them $30/month for hosting only or even a special deal of $150/month  that includes up to 2hrs of your technical help per month.  Your in business to make profit and spending 3hrs on an issue that you can't bill out for is money lost.
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by:rgb192
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thank you for vps idea
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