Solved

outlook 2010 prompting for password after reconnect

Posted on 2014-12-22
5
107 Views
Last Modified: 2015-01-03
Hello,

We have 2 Exchange servers:

Mail01 – Exchange server 2007 (old server)
Mail02 – Exchange server 2010 (new server)

The problem:
After installing the second server (Mail02) the users get in Outlook always a prompt that asks for their login information.
This only happens when they will reconnecting to the office network or when they start outlook before they do their network cable in the laptop.

It looks like it goes wrong when outlook would switch between HTTPS and RPC.

Thanks in advance for your help!
0
Comment
Question by:powerseven
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40513326
How far are you with the 2010 migration?

Do you have your certificate in place and your URLs configured on 2010? If not, I would do that and see if the problem goes away. It sounds like when they are coming into the local network it is picking up on 2010's autodiscover SCP.

This article discusses configuring namespace on 2010.
https://supertekboy.com/2014/05/27/designing-a-simple-name-space-for-exchange-2010/
0
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 40514398
0
 
LVL 11

Expert Comment

by:hecgomrec
ID: 40514751
Please make sure your 2010 is the main CAS, you have installed your certificate and your DNS records have been updated to reflect you 2010 as the new main CAS.

If you have a user mailbox on 2010 and you try to access the mailbox using your 2007 CAS it will fail authentication.
Another possible reason will be your settings require "domain\username" combination.
0
 

Accepted Solution

by:
powerseven earned 0 total points
ID: 40521817
Hi Guys,

Thx for your answer.
We have found the problem:

After disabling Outlook Anywhere on both servers is the problem solved.  
Because our users have no access to email when they are out of Office. They can only use E-mail with a VPN connection or at the Office.
0
 

Author Closing Comment

by:powerseven
ID: 40528942
...
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question