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Cannot Search in Outlook 2007

Ezra Shiram
Ezra Shiram asked
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Last Modified: 2015-01-15
Hello,
I cannot search in Outlook 2007. The mailbox is on an Exchange server. Outlook is in cached mode. When I run Outlook in safe mode it can search. I disabled all add-ins one by one and still cannot search. I also rebuilt the index. I made sure the indexing service was installed and running. I even unchecked all add-ins and started Outlook normally but it still cannot search. What can I do next?

Thanks in advance!
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Emmanuel AdebayoGlobal Windows Infrastructure Engineer - Consultant
CERTIFIED EXPERT
Top Expert 2013

Commented:
Turn off Cached Exchange Mode

Let us know the result.
Trenton KnewOwner / Computer Whisperer

Commented:
If the user is always able to get to exchange, as in it's on the same network, and a desktop user, then there is no need for cached exchange mode.  This just means that all mailbox access will occur over the network directly to the server.  If the user is on a mobile computer that is sometimes not on the physical network, or unable to access a network connection, then the user will not be able to look up mail items if caching is off.  

If you still can't search after turning off cached mode, try rebuilding the profile.

1. close outlook and open the control panel
2. Select mail, and click "Show Profiles"
3. Create a new outlook profile and re-attach the email account.
4. launch outlook with the new profile
Turning off cache mode should have allowed to search of the server, have you tried it?
Ezra ShiramIT Project Manager

Author

Commented:
Yes, but the server is in the datacenter. It is not at the same office as the users. The datacenter and office do connect over VPN. But I would rather not put Outlook in non-cached mode. Searching does work in OWA, so it should work in Outlook non-cached mode. It's weird that I can search Outlook when Outlook is in safe mode but not when in regular mode with all add-ins disabled.
Trenton KnewOwner / Computer Whisperer

Commented:
Did you try rebuilding the profile as I suggested?
Ezra ShiramIT Project Manager

Author

Commented:
Hi,
Sorry I have been away for the past few days. Yes, I just set it up for her like this today. I created a brand new profile. But still cannot search. I set her up in Outlook non-cached mode but Outlook keeps freezing up. She has an old PC and it is connecting to the Exchange server via VPN to the datacenter. The server is not in-house. So for these reasons, I want her to be in cached Exchange mode. Is there anything else? Indexing service is installed and running.
Trenton KnewOwner / Computer Whisperer

Commented:
I hope this is an O.K. site to link from...

Try the procedure at superuser.com
http://superuser.com/questions/291420/outlook-2007-indexing-is-not-working
Owner / Computer Whisperer
Commented:
This one is on us!
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