I already asked a question about chat versus ticket based email support for a webhosting company
Where an answer is telling me to convince my clients to move to a vps. I like this answer, because I make more money. But I am going to walk into an office and be tested many hours by using a their shared hosting before company will trust and pay me to move all their data to my own host
I personally do not like chat because I spend more actual time.
Email takes more calendar time, but sending a screenshot is 30 seconds actual time.
But this question is not comparing email vs chat support
This question I would like to know if shared hosting companies are following goddady and stopping email support.
The answer I would like to see is a list of about 20 shared lamp webhosting companies and if they use chat, chat and email, email support