Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

How to wipe a surface tablet when an employee left the company

Posted on 2014-12-22
5
Medium Priority
?
139 Views
Last Modified: 2014-12-22
We have an employee that left the company and he set up his Microsoft tablet to login as his email.  I set up an admin account, but it seems to be lost now, so I can't seem to find out how to get to it.  I don't need any data, I just need to wipe it completely clean for a new employee.

I can get to the reset your pc screen, it tells me to go to http://windows.microsoft.com/recoverykey; however, it asks me to log in as that individual, which I don't have his password.  I have a key ID it gave me on the screen though.

any idea how I can get this tablet wiped clean?

This is rt 8.1 I believe, it is non pro.
0
Comment
Question by:dzirkelb
  • 2
  • 2
5 Comments
 
LVL 34

Accepted Solution

by:
Michael-Best earned 2000 total points
ID: 40513762
Reset it to factory default.
Hit F1 at start up to select this.
0
 

Author Comment

by:dzirkelb
ID: 40513765
I've requested that this question be deleted for the following reason:

I was able to restore the PC
0
 

Author Closing Comment

by:dzirkelb
ID: 40513766
remove my delete request, I didnt' see this solution when I requested it.
0
 
LVL 88

Expert Comment

by:rindi
ID: 40513784
From what I gather, you need a recovery USB stick for that. If you don't have one, order it from m$.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 40513816
@ dzirkelb
It appears that you were fast enough to award points and stop your" delete request"

Thank you and, glad to be of help.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

963 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question