Solved

How to wipe a surface tablet when an employee left the company

Posted on 2014-12-22
5
130 Views
Last Modified: 2014-12-22
We have an employee that left the company and he set up his Microsoft tablet to login as his email.  I set up an admin account, but it seems to be lost now, so I can't seem to find out how to get to it.  I don't need any data, I just need to wipe it completely clean for a new employee.

I can get to the reset your pc screen, it tells me to go to http://windows.microsoft.com/recoverykey; however, it asks me to log in as that individual, which I don't have his password.  I have a key ID it gave me on the screen though.

any idea how I can get this tablet wiped clean?

This is rt 8.1 I believe, it is non pro.
0
Comment
Question by:dzirkelb
  • 2
  • 2
5 Comments
 
LVL 34

Accepted Solution

by:
Michael-Best earned 500 total points
ID: 40513762
Reset it to factory default.
Hit F1 at start up to select this.
0
 

Author Comment

by:dzirkelb
ID: 40513765
I've requested that this question be deleted for the following reason:

I was able to restore the PC
0
 

Author Closing Comment

by:dzirkelb
ID: 40513766
remove my delete request, I didnt' see this solution when I requested it.
0
 
LVL 88

Expert Comment

by:rindi
ID: 40513784
From what I gather, you need a recovery USB stick for that. If you don't have one, order it from m$.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 40513816
@ dzirkelb
It appears that you were fast enough to award points and stop your" delete request"

Thank you and, glad to be of help.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Samsung SSD 840 EVO and 840 EVO mSATA have a well-known problem with a drop in read performance. I first learned about this in an interesting thread here at Experts Exchange: http://www.experts-exchange.com/Hardware/Storage/Hard_Drives/Q_2852…
The default behavior of the User Account Control (UAC) dialog is to disable (gray-out) the rest of the desktop when prompting for elevation. This is known as secure desktop. There are reasons that you may want to disable this secure desktop behavior…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now