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Replaced device. Cisco asking for PAK

Posted on 2014-12-22
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Last Modified: 2015-01-11
We just recently has an ACS replaced. I went into the GUI and it's asking for a PAK which I dont have. I called cisco and they're asking for a sales number which I don't have it was never provided to me upon purchase. It was a free replacement from cisco. Cisco now is saying they dont have any info on my new ACS serial number and are asking for sales number or PAK. Am I supposed to somehow register the hardware under smartnet?
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Question by:Shark Attack
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Expert Comment

by:pony10us
ID: 40513683
Was this an RMA replacement?

"RMA License Transfer Detailed process steps on page 9 RMA replacement must be initiated through a service request to Cisco Technical Assistance Center (TAC): tools.cisco.com/ServiceRequestTool/create After receiving an RMA replacement for the former IronPort product, transfer licenses and activate options for the replacement product: ● Register for an RMA license transfer at www.cisco.com/go/license ● Your licenses will automatically transfer and you will also receive the activation key email with software license key(s) for your records"

http://www.cisco.com/web/services/acquisitions/downloads/ironport-sw-license-activation-key-process.pdf
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by:Shark Attack
ID: 40513718
I tried doing that, when I go to that page I dont get any "transfer" option as shown in the PDF. When I go to the page, it asks for PAK numbers which I dont have
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Shark Attack earned 0 total points
ID: 40533769
I was able to obtain the PAK's from cisco after they researched the corporate account a little deeper. Apparently the tech was a little lazy to look for them
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Author Closing Comment

by:Shark Attack
ID: 40542921
I was able to obtain the PAK's from cisco after they researched the corporate account a little deeper. Apparently the tech was a little lazy to look for them
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