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Windows 2012 Essentials Server can't connect to the internet

Posted on 2014-12-22
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Last Modified: 2014-12-30
Windows 2012 Essentials server is not allowing internet browsing.  I do get DNS info from NSLookUp.  I have turned off IE protection and installed an alternate browser.  I've even turned off the firewall.  What steps can I take to allow browsing on the server?
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Question by:geekoids
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Expert Comment

by:rharland2009
ID: 40513876
Are there other computers on your network? If so, can the other computers browse the Internet?

Are you behind a hardware firewall?

Can you successfully perform a traceroute to Internet destinations, such as 8.8.8.8?
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Author Comment

by:geekoids
ID: 40513924
Yes, 3 Windows 7 Pro systems and all can get to the internet.

It's Frontier router.  Nothing special.

Not sure.  I am getting DNS information.  Your point is well taken though.  I'll check on that.
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by:rharland2009
ID: 40513989
If you're getting DNS - and the DNS is locally sourced (on your LAN) - then that doesn't necessarily signify a lot.
Does this new server have the same IP as another server that was in place at one time?
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Author Comment

by:geekoids
ID: 40514994
Tracert doesn't work.

The DNS is store on the local network on the router.  

There was no other server being replaced.

DNS is setup on the NIC as the local router and Comcast's main DNS server (75.75.75.75)
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Author Comment

by:geekoids
ID: 40523648
Anyone have an update for me?
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Expert Comment

by:rharland2009
ID: 40523653
Paste the following info:

Output from ipconfig /all

A tracert to an IP (such as 8.8.8.8) and a FQDN (such as www.google.com).
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Author Comment

by:geekoids
ID: 40523677
IPConfig:
----------------------------------------------------------------------------------------------
Windows IP Configuration

   Host Name . . . . . . . . . . . . : PRServer
   Primary Dns Suffix  . . . . . . . : PR.local
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : PR.local

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-LM
   Physical Address. . . . . . . . . : F8-B1-56-AC-14-E5
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 10.0.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.0.1
   DNS Servers . . . . . . . . . . . : 10.0.0.1
                                       75.75.75.75
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{BFF61410-96E6-484F-86FA-279F10EB8D72}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . Yes
---------------------------------------------------------------------------------

TraceRT
---------------------------------------------------------------------------------
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [10.0.0.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *     ^C
-------------------------------------------------------------------------------

C:\Users\KHS>TraceRT www.google.com

Tracing route to www.google.com [173.194.33.180]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [10.0.0.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7  ^C
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Accepted Solution

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rharland2009 earned 500 total points
ID: 40523775
Okay, thanks.
Now, quick test - re-address your problem server to another IP address in that subnet - say 10.0.0.111. Perform the same tests. Are the results the same?
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Author Comment

by:geekoids
ID: 40523786
That worked.  Why would the different IP make a difference?
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Assisted Solution

by:rharland2009
rharland2009 earned 500 total points
ID: 40523822
Couple of possible root causes here. You may have an IP address conflict on your LAN - that is, there may be another computer that already has the 10.0.0.11 address and is hijacking the ping/tracert replies.
Second option that comes to mind is a static IP/MAC binding on your gateway/router - hence my earlier question regarding this being a replacement, etc.
You can test the first possibility by pinging from your server (now with the new address) the 10.0.0.11 address. Does it answer?
Second option can be tested by a quick look at your gateway's configuration/settings.
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Author Comment

by:geekoids
ID: 40523963
I re-IPed the network there.  Set up ranges for static and dynamic IPs. It is possible that another tech that I have went out and over wrote it.  I will check and thanks for your help!
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Expert Comment

by:rharland2009
ID: 40524085
No problem - glad you got it sorted!
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Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

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