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ICT or IT department structure

Posted on 2014-12-23
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Last Modified: 2015-10-11
please shared your experience and  industry practice in terms of the  service delivery units . I am referring to the mid to large level business
User - end user


Network
Server -Hardware/software
Application - Web and Backend DB ?

 please give me the best way to define the service unit to get the best service and expertise to support
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Question by:cur
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6 Comments
 
LVL 51

Assisted Solution

by:Vitor Montalvão
Vitor Montalvão earned 500 total points
ID: 40514739
You could start with giving us more information.
Do you have the number of users, servers, applications and databases?
Plus other information as network, storage and security solutions?
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Author Comment

by:cur
ID: 40553153
500 users .HP blade and HP 380 G8 servers . SQL and oracle
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LVL 51

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by:Vitor Montalvão
Vitor Montalvão earned 500 total points
ID: 40553194
I think the reason for this question not getting posts it's because the lack of information provided.
Please review my first post.
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Author Comment

by:cur
ID: 40600537
You could start with giving us more information.
 Do you have the number of users, servers, applications and databases? 500 users . 19 blade servers and slone serves
 Plus other information as network, storage and security solutions?  not much in this category
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LVL 51

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by:
Vitor Montalvão earned 500 total points
ID: 40605451
Only by the number of users I would say it's a mid level business. By your IT infrastructure I wouldn't say so.
How many vendors are you dealing with?
Can be everything set as a single package delivery so you can reduce costs?
Do you have any IT team or everything is outsourced? Service included?
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Author Comment

by:cur
ID: 40611672
How many vendors are you dealing with? more than 20
 Can be everything set as a single package delivery so you can reduce costs? no we have desktop back /oracle /sql
 Do you have any IT team or everything is outsourced? Service included?  we have internal it team . networking /application /database supporting ......... etc
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