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cur
Flag for Sri Lanka asked on

ICT or IT department structure

please shared your experience and  industry practice in terms of the  service delivery units . I am referring to the mid to large level business
User - end user


Network
Server -Hardware/software
Application - Web and Backend DB ?

 please give me the best way to define the service unit to get the best service and expertise to support
IT Administration

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cur

8/22/2022 - Mon
SOLUTION
Vitor Montalvão

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cur

ASKER
500 users .HP blade and HP 380 G8 servers . SQL and oracle
SOLUTION
Vitor Montalvão

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cur

ASKER
You could start with giving us more information.
 Do you have the number of users, servers, applications and databases? 500 users . 19 blade servers and slone serves
 Plus other information as network, storage and security solutions?  not much in this category
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cur

ASKER
How many vendors are you dealing with? more than 20
 Can be everything set as a single package delivery so you can reduce costs? no we have desktop back /oracle /sql
 Do you have any IT team or everything is outsourced? Service included?  we have internal it team . networking /application /database supporting ......... etc
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