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checkpoint vpn won't launch on remote user

Posted on 2014-12-23
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Last Modified: 2014-12-28
Hi techs, Im trying to help a remote user get her vpn running.  When I click the icon, nothing happens.  Tried running as Admin too, but wont work.

Any help is appreciated.
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Question by:Mark O'Brien
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5 Comments
 
LVL 6

Expert Comment

by:Rob G
ID: 40515150
What version of windows 7 is it?
There are some limitations in a windows 7 home based PC.

In addition..
What AV is running?
Is the person logged into the machine as an admin, or as a user?
Does the Admin account have a password? (Home based machines will need this in order to install software)
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Accepted Solution

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Mark O'Brien earned 0 total points
ID: 40515181
I just asked when she last restared.  She has not restarted in 2 weeks.  She did a restart and now it worked.
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LVL 6

Expert Comment

by:Rob G
ID: 40515184
hahaha.. typical.. lol
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Author Comment

by:Mark O'Brien
ID: 40515204
LOL
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Author Closing Comment

by:Mark O'Brien
ID: 40520286
Just want this to be an answer in the database.
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