checkpoint vpn won't launch on remote user

Hi techs, Im trying to help a remote user get her vpn running.  When I click the icon, nothing happens.  Tried running as Admin too, but wont work.

Any help is appreciated.
Mark O'BrienDispatch Software Support and Server AdministrationAsked:
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Rob GMicrosoft Systems EngineerCommented:
What version of windows 7 is it?
There are some limitations in a windows 7 home based PC.

In addition..
What AV is running?
Is the person logged into the machine as an admin, or as a user?
Does the Admin account have a password? (Home based machines will need this in order to install software)
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
I just asked when she last restared.  She has not restarted in 2 weeks.  She did a restart and now it worked.
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Rob GMicrosoft Systems EngineerCommented:
hahaha.. typical.. lol
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
LOL
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Just want this to be an answer in the database.
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