Fax server not receiving SMTP from Lotus Notes

Posted on 2014-12-23
Last Modified: 2015-01-11
Hello EE,

We have Lotus Domino  and when sending to the fax server, which used to work is getting
SMTPClient: Connection broken after a network read timeout
SMTPClient: Connection broken after an error sending DATA command

We can send faxes from our printers to the fax server and know that stuff is getting to the fax server and out just fine.
Anything sent from Lotus is not getting to the Fax Server.
Question by:operationsIT
  • 2
  • 2
  • 2
LVL 46

Expert Comment

by:Sjef Bosman
ID: 40515178
Router? Firewall? Anti-virus?

See also on virtually exactly the same subject.
LVL 14

Expert Comment

ID: 40515191
Those errors sound like a networking problem. Have you contacted your networking team/department?

Is there a firewall between the two servers? If so, has it been changed recently?

Can you ping the fax server from the Domino server?

Author Comment

ID: 40515365
No router between only the switch.
We can ping the fax server from the Lotus server

It used to work but nothing has changed that I'm aware of.  I can also telnet to port 25 of the fax server from lotus server
The curse of the end user strikes again      

You’ve updated all your end user’s email signatures. Hooray! But guess what? They’re playing around with the HTML, adding stupid taglines and ruining the imagery. Find out how you can save your signatures from end users today.

LVL 46

Expert Comment

by:Sjef Bosman
ID: 40515648
No anti-virus installed, neither on the Domino server nor on the fax server?
LVL 14

Accepted Solution

ThomasMcA2 earned 500 total points
ID: 40516428
Enable SMTP debugging with these console commands:
Set config Console_Log_Enabled=1
set config SmtpClientDebug=1
tell router update config

Open in new window

Try to send another message, then check the Domino log for debug messages.

Author Closing Comment

ID: 40543547
I'll give it a shot thanks

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now