hp envy phoenix 2nd monitor

Posted on 2014-12-23
Medium Priority
Last Modified: 2016-04-12
I have a brand new hp envy phoenix 810-160 but cannot get the second monitor to appear when I go to display settings.  There is a nvida dvi expansion card and also two built in dvi connections but the only one that works is the card in the expansion slot.  the device should have the capability of supporting three displays but I can't even get a second display to work.
Question by:rjo69
  • 2

Accepted Solution

Rob G earned 2000 total points
ID: 40515350
There might.. I say might because it depends on what board is in that thing.. Might be a setting in the BIOS that will allow you to run 3 monitors.. BUT.. HP and other manufacturers have the parts bin that they build from, so it is possible it won't exist..

You can try it though..

1. Turn off the computer and wait five seconds.
2. Turn on the computer.
3. When the first screen displays, do one of the following:
4. Immediately press the F10 key. Press the key once every second until a BIOS Setup utility screen opens.
5. Select Advances tab using left and right arrow key on the keyboard.

This is from HP's hardware reference guide on that PC:

"The monitor connectors on the system board are inactive when a graphics card is installed in the computer".
If a graphics card is installed into the PCI or PCI Express x1 slot, the connectors on the graphics card and the system
board may be used at the same time. Some settings may need to be changed in Computer Setup to use both
connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10) Utility Guide.

Author Comment

ID: 40515436
I forgot about enabling the onboard port in the bios.  I did that and had to reboot a couple times then also changed the primary video port to the onboard ports and was able to get the expansion slot and one of the onboard ports to finally be seen in the desktop settings so I think I got it.  Thanks for the quick response and jogging my mind about enabling the onboard stuff in the bios.

Expert Comment

by:Rob G
ID: 40515462
No worries RJO, we have all been there.. ;)

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