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Companies with best helpdesk

which companies have the best help desk and also what features would you love in your help desk system?

i am task with overhauling our help desk system, basically i need to make it awesome and the help desk tech should have remote access to everything!
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IT Guy
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IT Guy
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Sajid Shaik MSr. System AdminCommented:
the best i found is the manage engine's service desk plus ... noe it's free ..

but some of the modules  like remote desktop licences you have to purchase...


the best thing is the ticket system, monitoring, reporting, and creating roles, sla\s with internal departments... many more...

check the link for the detailed description.

http://www.manageengine.com/products/service-desk/

all the best
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