SCCM 2012 Software Updates - clients stuck Active/Passed

Posted on 2014-12-23
Last Modified: 2016-03-15
I've tried deploying some Windows updates to a collection which has no maintenance window. but they're not getting the updates.
Interestingly even my own system, which is a member of said collection, is also not getting any updates.

Deadline of deployment was "As soon as possible" but the clients in the Deployment Monitoring area just show "Unknown" (Client check passed/Active).
Can't speed it up by running actions locally, does nothing.

Only things I can gather so far which might indicate a problem are from the following areas, and I'm still not sure what these mean or if they have any bearing on this issue:

UpdateTrustedSites.log, just repeatedly shows:
Starting UpdateTrustedSites with   S-1-5-21-3601230794-2690829250-819315581-7378
AddDefaultPortalToTrustedSites: Existing URL is empty or add to trusted sites is true and the default URL hasn't changed. Not deleting the existing URL from trusted sites list.
AddDefaultPortalToTrustedSites: It was determined that catalog Url should not be added to the trusted sites zone.

So I ran "Deployment Monitoring Tool" on my local system, and I indeed show the Microsoft Software Updates deployment as a deployment to my system, but the "State" column shows "ASSIGNMENT_EVALUATION_ASSIGNMENT_EVALUATE_FAILED".

Again, I don't know if these 2 areas are related, and/or if either of them have any bearing on my issue of updates not being deployed, so I'm checking here for help!

I've also tried uninstalling my client and re-installing, but no luck.
Question by:garryshape
  • 6
  • 4
LVL 23

Accepted Solution

Nagendra Pratap Singh earned 500 total points
ID: 40515951
Please upload WUAHandler.log from your machine here as an attachment.

Author Comment

ID: 40515966
The WUAHandler on my client appears to only contain the following:

CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles      WUAHandler      12/23/2014 4:01:29 PM      19544 (0x4C58)
LVL 23

Expert Comment

by:Nagendra Pratap Singh
ID: 40515971
Is any collection getting updates at all?
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.


Author Comment

ID: 40515974
I have a baseline that's deployed and is working fine
But as for this Software Updates deployment, the collection is 11 computers and they've deployed to in the past just fine. But now they just sit in unknown state indefinitely it seems.

The last thing I remember happening before this was WSUS was uninstalled for some reason, then re-installed. Then WSUS reset command was run to reset all meta deta because the updates weren't showing up in SCCM.
But I created this Software Update package after that so it's definitely the right updates that are needed
LVL 23

Expert Comment

by:Nagendra Pratap Singh
ID: 40515999
So what happens if you put a totally fresh machine in this collection?

I guess your SCCM DB is out of sync. You are offering version 11 or so and the clients expect version 670 or similar.

I have seen issues like this earlier.

Please see the following thread and also post ScanAgent.log after enabling debug logging


Author Comment

ID: 40516480
Thanks for follow-up. Do I still need to enable debug logging somewhere?
I did check ScanAgent.log on my system and it shows:

Warning: No valid source found for the update with SourceId = {D6192AA5-3B5E-4481-BB38-01368E4902A5}      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)
Found CategoryID of :bfe5b177-a086-47a0-b102-097e4fa1f807 for Update:fea97a5b-09b9-42f9-9a76-f797494e7f9f      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)
CScanAgent::ScanByUpdates - Found UpdateClassification 0fa1201d-4330-4fa8-8ae9-b877473b6441 for Update:fea97a5b-09b9-42f9-9a76-f797494e7f9f      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)
Warning: No valid source found for the update with SourceId = {D6192AA5-3B5E-4481-BB38-01368E4902A5}      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)
Found CategoryID of :bfe5b177-a086-47a0-b102-097e4fa1f807 for Update:fecc2a9c-8b48-4c42-95d9-3109977b5b6d      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)
CScanAgent::ScanByUpdates - Found UpdateClassification 0fa1201d-4330-4fa8-8ae9-b877473b6441 for Update:fecc2a9c-8b48-4c42-95d9-3109977b5b6d      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)
Warning: No valid source found for the update with SourceId = {D6192AA5-3B5E-4481-BB38-01368E4902A5}      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)
CScanAgent::ScanByUpdates - Update Source Policies not found no scan will be performed, returning E_FAIL_POLICY_NOT_FOUND      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)
CUpdatesScan::ScanByUpdates - failed at call to CScanAgent::ScanByUpdates(), error=0x87d00600      ScanAgent      12/23/2014 6:34:04 PM      8320 (0x2080)

Author Comment

ID: 40516704
I am trying it now but I'm getting different instructions from this site

I'm not sure how long I need to wait before the log files starts showing more details

Author Comment

ID: 40516818
Still waiting on this log file to show some more activity but I did find this on one of the SCCM Components SMS_WSUS_SYNC_MANAGER:

Severity      Type      Site code      Date / Time      System      Component      Message ID      Description
      SMS_WSUS_SYNC_MANAGER      6703       WSUS Synchronization failed.   Message: UssNotFound: WebException: The request failed with HTTP status 404: Not Found.  at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall).   Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncWSUS.

Author Comment

ID: 40518521
How can I just completely remove the Software Update and WSUS stuff?

I'm on Server 2012

I'd rather just do that because the log files aren't showing any up to date stuff and I got that critical error for WSUS Sync in SCCM logs. I never meant for this to be a complicated setup I just want it to start over and work like it did before.
LVL 23

Assisted Solution

by:Nagendra Pratap Singh
Nagendra Pratap Singh earned 500 total points
ID: 40523445
Remove SUP role.
Remove WSUS

Install WSUS
Install SUP.

Expert Comment

ID: 41508370
I had this issue with my latest software update group.  I deployed the SUG to the following collections:
1. Collection 1 for beta - successful
2. Smaller group of business units - successful
3. Production computers - partially successful

I removed some expired updates from the software update group before all the computers were compliant.  THis seems to have corrupted the deployment.  I deleted the deployments and created and deployed a new software update group containing the same updates and it seems to be working now.

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
powershell - detection of system errors 3 41
Web site error 3 44
IIS Authorization for Web Service 2 60
ColdFusion 9 CF Administrator and Request Filtering 3 26
User Beware!  This is a rather permanent solution to removing your email from an exchange server.  The only way to truly go back is to have your exchange administrator restore your mailbox from backups.  This is usually the option of last resort.  A…
Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
Viewers will learn the different options available in the Backstage view in Excel 2013.
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question