Email getting blocked.
Posted on 2014-12-23
Currently our corporate users are blocked from being able to email email@example.com. This creates an issue if we need to forward an email from that address to a corporate user who wants to reply back. All corporate users should be able to email this address which is a shared mailbox used by online customer service.
Our environment is Server 2003 for Exchange and running Exchange 2007. The email firstname.lastname@example.org is hosted by Godaddy. The issue is that we can receive emails from email@example.com but when we try to send an email we are getting a denied sent due to restrictions. Our Websense is not blocking it.
See below (Bounce back message). I modified a few things in the bounce back message for security reasons. Anyone who has ever troubleshot this issue, please shed some light on how to fix or troubleshoot. Thank you.
Sent: Wednesday, November 26, 2014 11:09 PM
To: John Doe
Subject: Undeliverable: This is a test
Delivery has failed to these recipients or distribution lists:
A communication failure occurred during the delivery of this message. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or provide the following diagnostic text to your system administrator.
Diagnostic information for administrators:
Generating server: ppadc.abc.com
#< #4.4.1 X-Websense-Email-Security-Gateway; connect to abc.com[220.127.116.11]:25: Connection refused> #SMTP#
Original message headers:
Received: from rondo.abc.com (unknown [10.10.xx.xx]) by Websense Email
Security Gateway with ESMTPS id ABC5855SF56 for
<firstname.lastname@example.org>; Tue, 25 Nov 2014 15:23:20 -0800 (PST)
Received: from rondo.abc.com ([10.10.10.88]) by rondo.abc.com
([10.10.xx.xx]) with mapi; Tue, 25 Nov 2014 15:23:23 -0800
From: Doe John <email@example.com>
To: "firstname.lastname@example.org" <email@example.com>
Date: Tue, 25 Nov 2014 15:23:22 -0800
Subject: This is a test
Thread-Topic: This is a test