Solved

Software setup does not see the netwerk drive letters, how is that possible

Posted on 2014-12-24
6
43 Views
Last Modified: 2015-05-25
Hi all,

in my Windows explorer I can see the network drive letter M. When installing software I need to be able to connect to M for the databse, but the software setup only shows me the local drive letters. How is this possible. The client is Windows 8.1 64 bit pro.

De shares are on a 2008 server. I have seen some RPC errors, don't know if that has anything to do with it perhaps?

Please see attachment
EE-Son.jpg
0
Comment
Question by:ElisysAutomatisering
  • 2
  • 2
  • 2
6 Comments
 
LVL 53

Accepted Solution

by:
McKnife earned 500 total points
Comment Utility
The software setup runs elevated. The elevated user session has not mapped the same drives as the standard user session. So simply use UNC paths as target: \\server\share or first open a command prompt elevated (right click cmd.exe ->run as administrator) and connect the same network drive in there again.

Or, resolve it for good: http://www.winability.com/how-to-make-elevated-programs-recognize-network-drives/ shows how, it is a small registry edit.
0
 
LVL 76

Expert Comment

by:arnold
Comment Utility
This could be because the setup does not include support for mapped network drives, it only lists local type drives (IDE/sata, usb, ISCSI, FC)
The mapped drive is of a different type.
Install the software with a local DB, then when you run it for the first time, configure it to refer to the network mapped drive as the location where the DB is.
0
 

Author Comment

by:ElisysAutomatisering
Comment Utility
Hi,

no I am 100% sure the software CAN see network drives, because I've installed this software on 4 machines now and all of them see the M drive.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 76

Expert Comment

by:arnold
Comment Utility
During the install or after the install?

Since I do not have access to this software, look theough the living, going to the top imputed and see whether you can select the mapped drive.

The other option is to install it with a local db on C. Then start the program and reconfigure it to point to M:\ for the database.
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Not seeing the drive is normal, it's a (by design) effect of UAC. Could it be that all other 4 Computers had UAC off while this one has it on?
Did you try my suggestions?
0
 

Author Comment

by:ElisysAutomatisering
Comment Utility
Hi all,

I am sorry, this has taken way to long. I was eventually able to resolve it through a UNC path, but I never got the drive letters visable.

Thankx!
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

Trying to figure out group policy inheritance and which settings apply where can be a chore.  Here's a very simple summary I've written which might help.  Keep in mind, this is just a high-level conceptual overview where I try to avoid getting bogge…
OfficeMate Freezes on login or does not load after login credentials are input.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now