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ESXi 5.5 1331829 - Guest VMs Losing network connection random

Posted on 2014-12-24
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Last Modified: 2015-04-23
We are running ESXi5.5 1331829 - single cluster 7 hosts and vCenter 5,5 build 1476327.  Some guest VMs are Losing network connection randomly. Multiple OS's (Windows 2012 r2, Windows 2008 R2, Windows 2003) and different ESXi hosts (all running the same ESXi version).  The connectivity comes back by either rebooting the guest VM or by enabling disabling the network card.

1.)      At random VMs experience loss of network connectivity. The symptoms appear to be similar even though the versions are different. This is happening on ESXi 5.1 our production is running 5.5

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2072694

The second issue we have seen is a little different where we have the following issue:

2.)      After a reboot of a Windows 2012 R2 the VMs are getting a 169.254.X IP address. This issue seems to be documented in the VMware KB.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2012646

Can anyone provide any advice?
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Question by:llarava
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LVL 119
ID: 40516880
I would recommend using thre VMXNET3 network interface in the VMs.

Not the E1000 legacy interface.

Make sure VMware Tools is installed to support this network interface.

Is this true ?
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Expert Comment

by:asavener
ID: 40534163
Do you have multiple vCenter servers, even if they are controlling different clusters?

The auto-generated MAC addresses of the vNICs can conflict, if you're running multiple vCenter servers and they have the same Unique ID.

Virtual machine MAC address conflicts or have a duplicate MAC Address when creating a virtual machine (1024025)
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Author Comment

by:llarava
ID: 40535960
Andrew Hancock - I have the tools installed. So are the E1000 adapter not recommended for 2008R2 and 2012R2? Are there any KB's that describe the issue I am running into with E1000's. I am going to have to change interfaces all the servers which will require a lot of effort and I need to be sure this is the issue.  (issue #1)

Have you run into issue # 2 and are you applying the suggested solution? to all the Windows 2012 R2 servers? Or simply using VMXNET3?

After a reboot of a Windows 2012 R2 the VMs are getting a 169.254.X IP address. This issue seems to be documented in the VMware KB.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2012646
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LVL 119
ID: 40535981
It's always been recommended to use the VMXNET interfaces from when VMware introduced them, many years ago.

The driver is virtualised, rather than the emulated legacy E1000 driver, which should only be used for installation.

We have never gone production with VMware VMs using any other driver than VMXNET3 (latest). It also runs at 10GBe.
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Expert Comment

by:asavener
ID: 40536033
Are you using static addresses, or DHCP?

169.254.x.x just means the client was unable to obtain a DHCP address.  It could indicate network issues, an exhausted address space, a DHCP server that had not completed a reboot, or human intervention such as removing a static address.
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Expert Comment

by:asavener
ID: 40536034
I concur with the recommendation of VMXNET3 vNICs, by the way.
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Author Comment

by:llarava
ID: 40567393
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LVL 119
ID: 40567402
Get it escalated to VMware Support.
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Author Comment

by:llarava
ID: 40567420
This is NOT a VMware issue. But a Microsoft/Cisco one. There are no solutions available just workarounds and I just wanted to know if someone ran into this before and what was the option that they decided to go with.
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LVL 119
ID: 40567449
We've not seen this issue before, VMware Support if you have support, will be able to check the logs, and give you a direction, as to where to look.

Do you not have a VMware Support contract ?

If this is truly a combined Microsoft/Cisco issue, you will have to change switch fabric or firmwares.
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Accepted Solution

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llarava earned 0 total points
ID: 40594703
We had a call with Cisco TAC support here are the commands to disable IP device tracking correctly which solved the issue.

nmsp attach suppress
ip device tracking maximum 0
ip device tracking probe use-svi
ip device tracking probe delay 10
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Expert Comment

by:asavener
ID: 40733412
Can you provide the model and software version of the switch?
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Author Closing Comment

by:llarava
ID: 40739670
It's the solution from Cisco TAC
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