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Outlook Settings are not saved on log off

Posted on 2014-12-26
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Last Modified: 2014-12-26
A few days ago in my organization, everyone's outlook 2010 settings have changed.
1. change is that Reading Pane settings keep changing to Mark items as read when viewed in the reading pane ( that selection keeps getting checked )
2.  File --> Options --> Mail --> message arrival Play a sound also keeps getting checked
There are other settings also that are not staying on logoff or reboot.

We are using Roaming profiles and when people logoff I have seen that the profile is being updated on the server, so its not a question if the profile is being copied.

If anyone has any reasons on why outlook settings are not being saved on logoff please share.

We have Exchange 2007, Windows 7 Professional and Outlook 2010

Thank you
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Question by:Ekuskowski
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4 Comments
 
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Accepted Solution

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Gareth Gudger earned 500 total points
ID: 40518676
Does this occur for a user who doesn't have a roaming profile?

Or can you create a test user with a local profile and see if the problem persists?
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Author Closing Comment

by:Ekuskowski
ID: 40518684
This was actually what I started to do,  We ended up finding the solution was a new registry key that was being pushed to all users on login.  We tracked it down when we found the problem did not exist on a test user that was not running our standard login script.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40518688
Makes sense. Can you post the registry key here that was doing it?
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Author Comment

by:Ekuskowski
ID: 40518703
We have already modified the .reg file
This is the correct file
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\preferences]
"MaximumAttachmentSize"=dword:00035400

The incorrect file was an export of all the settings under [HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\preferences] which then was changing all settings for everyone instead of only changing the Maximum attachment size.

Hope that makes sense
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