?
Solved

Oulook 2013 IMAP issues

Posted on 2014-12-26
11
Medium Priority
?
90 Views
Last Modified: 2015-02-09
Had a black patch Tuesday break a customers IMAP a few months ago and I am trying to recover file attachments from the OST file.
Are the file attachments part of the OST or are they saved in a different place?
The issue is the OST was corrupted and the backup disk had a developed bad sectors so I have no good backup of the OST.
Rebuilding the OST using a 3rd party tool strips out a lot of data including the attachments.
0
Comment
Question by:pgm554
  • 5
  • 5
11 Comments
 
LVL 85

Expert Comment

by:David Johnson, CD, MVP
ID: 40518840
use a new .ost and redownload everything
0
 
LVL 30

Author Comment

by:pgm554
ID: 40519011
The IMAP server hung as a result of the patch and the data was caught halfway in sync.

The hosting registrar had to clear the bad sync and the data in the cloud was lost.

http://www.infoworld.com/article/2609604/microsoft-windows/botched-outlook-2013-patches-kb-2837618-and-kb-2837643-break-out-of-office-reply--.html

Just trying to see if attachments were saved somewhere else other than ost.
0
 
LVL 72

Expert Comment

by:Qlemo
ID: 40520500
OST file? AFAIK IMAP and POP3 still generate a PST file. OST is only a cached copy of an Exchange account, while a PST for IMAP is also just a copy. Only with POP3, or as an archive, the PST file might be the only location containing mails.
In any case, the file includes all attachments. There is no side location.
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
LVL 30

Author Comment

by:pgm554
ID: 40520535
Nope ,in OL2K13 it's an OST when using IMAP.

I "upgraded " them back to OL2k10 and IMAP pst's.

What really cheesed me off was the 2k13 sp1 contained the same broken patch that had been pulled in November of the year before.

What a company.
0
 
LVL 72

Expert Comment

by:Qlemo
ID: 40520632
But the main point remains: The OST or PST is still a cached copy of the mailbox. IMAP works that way - no local-only stuff, everything is kept on the server.
0
 
LVL 30

Author Comment

by:pgm554
ID: 40520673
As I pointed out, the patch corrupted the local copy as well as the hosted copy as it was stuck in mid sync.

The ISP had to flush the IMAP in order to get it to sync correctly .losing a bunch of folders and documents.

I had a 4 gig OST that I ran a repair on using a 3rd party utility(Kernel for OST to PST )that cleaned it up ,but a bunch of files went missing.
0
 
LVL 72

Accepted Solution

by:
Qlemo earned 2000 total points
ID: 40520908
In that case only a backup of the OST can help further. There is no secret path to bringing back the list content.
0
 
LVL 30

Author Closing Comment

by:pgm554
ID: 40565412
Not really a great answer ,but sometimes nothing from M$ is even a good one.
0
 
LVL 72

Expert Comment

by:Qlemo
ID: 40565512
Don't shoot the messenger. The grade should reflect the quality of the answer. If there is no other way, it is the top answer, and worth an "A".
0
 
LVL 30

Author Comment

by:pgm554
ID: 40565539
Your answers were kind wrong at times,an .ost on a OL2K13 is the only copy of mail  these days on the client,not a pst
Hotmail uses ost's too
Everything is kept on the server,no ,the contacts are not.
IMAP ,at least from M$ ,is not a winner.
The answer was average.
0
 
LVL 72

Expert Comment

by:Qlemo
ID: 40566166
My statement in regard of using OST versus PST does not matter (much).

The main point is: Your file is a cached copy, reflecting the data on server (header only, or if downloaded tehn complete content). As soon as both are connected, the OST or PST file gets set to what is stored on the server.
If you have a disconnected OST/PST, the file contains all available data, as said in http:#a40520500.

In regard of the contacts, we never discussed that. Of course IMAP only manages mails, no contacts. Your issue was about missing attachments / data in email.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
After a recent Outlook migration from a 2007 to 2010 environment, some issues with Distribution List owners were realized. In this article, I explain how that was rectified.
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
There may be issues when you are trying to access Outlook or send & receive emails or due to Outlook crash which leads to corrupt or damaged PST file. To eliminate the corruption from your PST file, you need to repair the corrupt Outlook PST file. U…
Suggested Courses

592 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question