Solved

remove dialog box after installation

Posted on 2014-12-26
20
147 Views
Last Modified: 2015-01-23
I uninstalled a video editing program Pinnacle Studio 9 and after restarting my Win7 64-bit, a dialog just keep popping up (see attached). How do i get rid of that annoying dialog box? Thx
Capture.JPG
0
Comment
Question by:leblanc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 5
  • 5
  • +2
20 Comments
 
LVL 53

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 200 total points
ID: 40519335
Try checking the box that says Do not show this again and then click the No button.

If that doesn't work, look for the Pinnacle Driver in Programs and Features and uninstall it.

If it's not in Programs and Features, look in msconfig to see if it's in Services or Startup and disable it from there.
0
 
LVL 1

Author Comment

by:leblanc
ID: 40519342
I already did what you suggested and I could not find anything.
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 40519345
Next idea is to look in Device Manager for it. If you find it, right-click and select Uninstall.
0
MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40519382
Pinacle Studio 9 is not compatible with Windows 7.
I would get a paid upgrade:
http://www.pinnaclesys.com/PublicSite/us/upgrade/studio/
0
 
LVL 88

Expert Comment

by:rindi
ID: 40519464
Try uninstalling the software using the revo uninstaller:

http://portableapps.com/apps/utilities/revo_uninstaller_portable
0
 
LVL 1

Author Comment

by:leblanc
ID: 40543426
Nothing works.
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 40543440
Did you uninstall the Pinnacle Driver in Device Manager (as I suggested in <http:#a40519345>)?
0
 
LVL 70

Accepted Solution

by:
Merete earned 300 total points
ID: 40565944
leblanc you still on this question?
This is not actually Pinnacle but a driver check
It's probably a service that starts with your windows, go to your start Orb> run type in msconfig press enter
in the start up group untick Pinnacle driver check, apply and ok reboot.
startup group
0
 
LVL 1

Author Comment

by:leblanc
ID: 40567622
Merete,

You got it right on! That solves my pb. I disabled it but it looks like it is still there. It also looks like it is related to the registry. Is there a way to completely remove it. Thx
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 40567639
Hi leblanc,
I guess you missed my same comment from a month ago (<http:#a40519335>) to "look in msconfig to see if it's in Services or Startup and disable it from there" — although at the time you said, "I already did what you suggested and I could not find anything." But better late than never. :)  Regards, Joe
0
 
LVL 1

Author Comment

by:leblanc
ID: 40567653
You are correct Joe. I apologize. I misunderstood your msconfig. I went in cmd and type msconfig. I am very amateur when it comes to Windows. I will give you credit. Thanks
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 40567663
Well, it's a tad better to do it via Run>msconfig, but cmd>msconfig should get you to the same place. In any case, Merete deserves much more credit, as she took the time to post some excellent screenshots, which are really helpful. Falls into the "picture is worth a thousand words" category. :)  Regards, Joe
0
 
LVL 70

Assisted Solution

by:Merete
Merete earned 300 total points
ID: 40567684
Yes I understand, the old key is still there in the start-up
I test a lot of software for EE so end up with these often.
There is several places to to look for old keys please export keys first for safety
since I have had the same dilemma what I do first the current version run>
go to run type in regedit press enter expand each at the \
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run<< highlight run> look on the right for it and rightclick it and export key save it just incase it's needed to uninstall the host then delete it. If there is no problems in a week I delete it as well. I don't have Pinnacle anymore but still have wondershare just to illustrate
pinnacle driver check reg keynext the the start-up reg key
HKEY Local Machine/Software/Microsoft/Shared Tools/MsConfig
Here you will find folders called startupreg and startupfolder, and the entries in these folders are the disabled items.
 Deleting the entries will delete the disabled startup items (only disabled startup items appeared here).
Once you delete the entries, rerun  msconfig/startup and check the disabled items should be gone.
startup disabled entriesthere is also a list of software you have and have had installed in>
HKEY_CURRENT_USER\Software<< scroll down to Pinnacle
interestingly I still have Pinnacle listed there so can show you just rightclick this key export first then delete. You can always delete the key later.
Reg key for PinnaclePlease export keys first.
As I am not doing this for you I cannot guarantee safe results. Rule of thumb if in Doubt Don't
as messing with the registry is dangerous for your windows.
Any questions please let me know.'
0
 
LVL 70

Expert Comment

by:Merete
ID: 40567687
Hi Joe I didn't see your comment of msconfig either sorry, maybe the asker needed the pictures to understand hence why I post them in steps  :)
We should ask in the groups to bring back expertise level displayed under the asker's name with questions.
cheers
0
 
LVL 1

Author Comment

by:leblanc
ID: 40567770
Joe,

I actually ran ipconfig instead of msconfig. Now that I remember, Duh... You're correct. cmd gives the same result.
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 40567791
Ah, ipconfig won't do it. :)  I'm glad it's resolved now. Regard, Joe
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 40567799
Hi Merete,

> bring back expertise level displayed under the asker's name

That's a great idea! In fact, I think they should post the expert level for everyone in the thread. It's not only valuable for the folks answering to know the asker's expertise level, it's also valuable for the asker (and others in the thread) to know the expert level of a person who posted. I often go to someone's profile to query, "Who was that masked man?" (If you didn't have the Lone Ranger down under, you may not get that, but I know you'll Google it.) Cheers, Joe
0
 
LVL 70

Expert Comment

by:Merete
ID: 40567815
Hi Joe,  I do the same how cool l look in their profile.
The expertise used be listed for all experts contributing but is now hidden behind the avatar
yes we in Australia had the Lone Ranger riding on his faithful old Silver with his side kick Tonto, he used to say  kimmi sarbie lol!! something like that..Could have got the names mixed up ( grins ) and it was black white.
 I went ahead and posted my thoughts  :)
Look in our Group look forward to your insights.
http://www.experts-exchange.com/groups/Experts-Exchange-Community-Experts/D_403-Should-we-bring-back-Expertise-Levels-with-author-of-question.html#c142516

Sorry for hopping on in your question leblanc
Thank you and glad it helped you.
Cheers
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 40567834
Merete,
You got the names right! And pretty close on Tonto's nickname for the Lone Ranger — kemosabe (or ke-mo sah-bee). I'll check out your post in our Group. Cheers, Joe
0
 
LVL 70

Expert Comment

by:Merete
ID: 40567841
I didn't use Google ;) and didn't know it was his nickname omg so long ago
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Technology opened people to different means of presenting information, but PowerPoint remains to be above competition. Know why PPT still works today.
The advancements in today's technology are unparalleled. Much of the technology that we have could not have been imagined twenty years ago. One of the latest additions to the list of technological advances is virtual reality. Virtual reality has an …
HTML5 has deprecated a few of the older ways of showing media as well as offering up a new way to create games and animations. Audio, video, and canvas are just a few of the adjustments made between XHTML and HTML5. As we learned in our last micr…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question